Client Relations Manager

IBS GROUP; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A leading event management company in Dubai is seeking an experienced Client Relations Manager to serve as the primary contact for clients. This role requires a minimum of 5 years in account management with a focus on building strong client relationships and coordinating project details effectively. The ideal candidate will have strong communication skills, high emotional intelligence, and the ability to thrive in a fast-paced environment with multiple projects. Proficiency in MS Office and CRM systems is essential.

Qualifications

• Minimum 5 years’ experience in Client Relations Management or Account Management.
• Strong English communication skills and professional demeanour.
• Confident in client-facing interactions and effective emotional intelligence.

Responsibilities

• Serve as the primary point of contact for clients.
• Build strong, long-term client and agency relationships.
• Coordinate internally to meet client requirements.

Skills

Client Relations Management

Organizational Skills

MS Office Proficiency

CRM Systems Knowledge

High Emotional Intelligence

Job description

Key Responsibilities

• Serve as the primary point of contact for clients across all project phases.
• Build and maintain strong, long-term client and agency relationships.
• Coordinate internally with project managers, designers, workshop teams, and technical crews to ensure client requirements are met.
• Translate client needs into clear briefs, timelines, and internal documentation.
• Support preparation of proposals, presentations, and pitch materials.
• Identify opportunities for account growth, upselling, and added services.
• Attend client meetings, site visits, exhibitions, and industry events.
• Ensure projects meet IBS Decor’s quality, safety, and delivery standards.
• Handle client feedback, concerns, and follow-ups professionally and efficiently.
• Maintain accurate client records, reports, and documentation.

Qualifications

• Minimum 5 years’ experience in Client Relations Manager or Account Management, preferably within events, production, construction, or fit-out.
• Strong English communication skills with a polished, professional demeanour.
• Confident client-facing skills with high emotional intelligence.
• Strong organizational, coordination, and follow-up abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Proficient in MS Office, CRM systems, and business communication tools.
• Preferably European nationality based in Dubai