Client Project Manager

-; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A global technology firm is seeking a Client Project Manager in Dubai to lead software integration and service delivery in the retail sector. The ideal candidate will have 5+ years in project management, especially in retail, and technical knowledge in software and database technologies. Responsibilities include coordinating project delivery, engaging with cross-functional teams and stakeholders, and ensuring customer satisfaction through timely service delivery. This role promises to connect people with technology in a rewarding environment.

Qualifications

• Minimum of 5 years of experience in project management, ideally in retail.
• Good knowledge in Payment Solutions.
• Good to have Agile Scrum Certification / Training.

Responsibilities

• Coordinate end-to-end project delivery across multiple streams.
• Engage with customers to ensure requirements are met.
• Monitor and control project scope, timelines, and budget.

Skills

Project management

Software and Database technologies

Agile methodology

Business English

Payment Solutions knowledge

Education

Bachelor's degree in computer sciences

Tools

Retail software systems

Job description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role.

As Client Project Manager within Diebold Nixdorf's Retail Software & Services division, you will lead complex software integration and managed service delivery projects across the fuel and convenience retail sector. You will oversee the implementation, coordination, and lifecycle management of retail software solutions in alignment with service contracts, SLAs, and customer expectations.

This role requires a deep understanding of software delivery, systems integration, and managed services in retail environments, with hands‑on collaboration across products, engineering, customer, and partner teams.

Responsibilities

• Coordinate with internal development, technical consultants, and managed services teams to deliver solutions within agreed SLAs and performance targets.
• Lead end‑to‑end project delivery for software, systems integration and managed services projects across multiple streams including business analysis, technical design, development, field services and rollout.
• Facilitate clear scope definition, planning, prioritisation, and change management in alignment with client expectations and contractual obligations.
• Engage with customers, partners, and subcontractors to ensure alignment on requirements, integration points, compatibility, and release readiness.
• Monitor and control project scope, timelines, resources, and budget (based on predefined man‑days or BOQ frameworks), ensuring timely escalation and risk mitigation.
• Provide project management support across the full lifecycle, including estimating resource needs, cost forecasting, scheduling, execution tracking, and delivery assurance.
• Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
• Assure customer satisfaction through timely and quality delivery of services, system integrations, and managed deliverables as outlined in the contract.
• Maintain effective communication and strong working relationships with cross‑functional teams, vendors, and external stakeholders.
• Track project performance, report KPIs, and provide regular updates on progress, status, and any risks or blockers to internal and external stakeholders.
• Contribute to continuous improvement by participating in team discussions, proposing enhancements, and staying updated on existing and new software solutions.
• Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.

Qualifications

Required Qualifications

• Bachelor's degree in computer sciences or equivalent work experience required.
• Minimum of 5 years of experience in project management ideally in retail.
• Good technical knowledge on different Software and Database technologies.
• Good technical knowledge on IT environment landscape and integrated solutions.
• Experience working in Agile environment.
• Good business English skills (written and spoken).
• Good knowledge in Payment Solutions.

Preferred Qualifications

• Bonus: Projects portfolio Retail Sector.
• Good to have Agile Scrum Certification / Training.
• Strong knowledge of retail software systems - POS, BOS, Payments, and interfaces.
• Arabic is nice to have.

About Us

Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.