Client Onboarding Middle Office Associate

JPMorganChase; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading investment bank in Dubai is seeking a Client Service Associate for its KYC team. This role involves managing client onboarding, ensuring compliance, and fostering strong partnerships. The ideal candidate will have at least 4 years of KYC experience in international banking, strong communication and organizational skills, and a proactive approach. Proficiency in English is essential, while knowledge of Arabic is preferred. This position offers an opportunity to contribute to a world-class onboarding experience in a diverse and inclusive environment.

Qualifications

• Minimum 4 years of experience in KYC in international banking is essential.
• Strong written and oral communication skills with conflict resolution experience.
• Proficient in English with a proactive and flexible approach to team targets.

Responsibilities

• Manage KYC book of work and provide status updates on requests.
• Build partnerships with internal teams and eliminate challenges.
• Ensure client information complies with regulatory requirements.

Skills

KYC experience in international banking

Strong written and oral communication

Interpersonal skills

Client-focused mindset

Attention to detail

Effective time management

Job description

Description

At JP Morgan we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Banks Know Your Customer (KYC) team you will play a pivotal role in safeguarding our banks reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence diversity and inclusivity.

As a Client Onboarding Associate in our Corporate Investment Banks Know Your Customer (KYC) team you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team you will facilitate KYC execution across all teams ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers managing expectations and providing timely updates on onboarding progress.

Job Responsibilities

• Manage the KYC book of work for your designated Front Office sub-Line of Business prioritizing active requests and providing status updates.
• Build and develop strong partnerships identifying challenges and eliminating roadblocks with all internal partners.
• Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate complete and compliant with regulatory requirements.
• Coordinate case prioritization capacity planning and assignment with back office teams.
• Stay updated on process changes regulatory changes and communicate impacts to business partners.
• Manage personal workload and priorities escalating key risks/issues to management as needed.
• Identify and execute process improvements providing guidance on key process and technology initiatives.
• Serve as a role model to peers driving training and sharing of best practices.

Required Qualifications Capabilities and Skills

• Minimum 4 years of experience in KYC in international banking (is a must).
• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills with the ability to influence and negotiate effectively with business partners and senior managers.
• Client-focused with a strong controls mindset.
• Hands-on approach with attention to detail and strong organizational skills.
• Full proficiency in English.
• Proactive and flexible approach to workload and team targets.
• Effective time management and organizational skills for maximum productivity.

Preferred Qualifications Capabilities and Skills

• Sound understanding of the Financial Industry.
• Knowledge of multiple client types and legal structures.
• Arabic language

Required Experience

IC