Client Onboarding Middle Office - Associate

JPMorgan Chase & Co.; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading global financial services firm is seeking a Client Service Associate in Dubai to manage KYC onboarding processes. You will take charge of client records and work closely with Front Office teams to ensure compliance and foster strong relationships. The ideal candidate has over 4 years of KYC experience in international banking, demonstrating superior communication skills and a client-focused approach. Strong organizational skills are essential for this role, which offers a dynamic work environment.

Qualifications

• Minimum 4 years of experience in KYC in international banking.
• Strong interpersonal skills to influence and negotiate effectively.
• Client-focused mindset with strong organizational skills.

Responsibilities

• Manage the KYC book of work for designated Front Office.
• Build partnerships and eliminate roadblocks with internal partners.
• Ensure client information is compliant with regulatory requirements.

Skills

Strong written and oral communication skills

Conflict resolution

Resilient interpersonal skills

Client-focused

Attention to detail

Full proficiency in English

Proactive approach

Effective time management

Job description

Overview

At JP Morgan, we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will play a pivotal role in safeguarding our bank's reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.

As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Responsibilities

• Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
• Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
• Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with regulatory requirements.
• Coordinate case prioritization, capacity planning, and assignment with back office teams.
• Stay updated on process changes, regulatory changes, and communicate impacts to business partners.
• Manage personal workload and priorities, escalating key risks / issues to management as needed.
• Identify and execute process improvements, providing guidance on key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing of best practices.

Required Qualifications, Capabilities, and Skills

• Minimum 4 years of experience in KYC in international banking (is a must).
• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.
• Client-focused with a strong controls mindset.
• Hands-on approach with attention to detail and strong organizational skills.
• Full proficiency in English.
• Proactive and flexible approach to workload and team targets.
• Effective time management and organizational skills for maximum productivity.

Preferred Qualifications, Capabilities, and Skills

• Sound understanding of the Financial Industry.
• Knowledge of multiple client types and legal structures.
• Arabic language