Client-Focused IT Support Engineer | Training & Bonus

BlackStone eIT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software provider in Dubai is seeking a Support Engineer to provide exceptional technical support to clients. In this role, you will troubleshoot customer issues, ensure satisfaction, and collaborate with development teams. The ideal candidate has a degree in IT and experience in technical support, along with strong communication and problem-solving skills. This position offers a competitive salary and comprehensive UAE benefits package.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• Experience in technical support, software troubleshooting, or a similar position.
• Detail-oriented with a focus on providing high-quality customer service.
• Ability to work both independently and collaboratively within a team.

Responsibilities

• Act as the main point of contact for customer inquiries.
• Efficiently respond to and resolve customer support tickets.
• Collaborate with the development team to relay customer feedback.

Skills

Technical knowledge of software and hardware systems

Exceptional communication skills

Customer service skills

Problem-solving abilities

Organizational skills

Education

Degree in Computer Science, Information Technology, or a related field

Tools

Help desk software

CRM systems

Job description

A leading software provider in Dubai is seeking a Support Engineer to provide exceptional technical support to clients. In this role, you will troubleshoot customer issues, ensure satisfaction, and collaborate with development teams. The ideal candidate has a degree in IT and experience in technical support, along with strong communication and problem-solving skills. This position offers a competitive salary and comprehensive UAE benefits package.