Client Experience Ambassador

Net2Source Inc.; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A global staffing leader is seeking a Client Experience Ambassador in Sharjah. The role involves welcoming clients, assisting with business queries, managing escalations, and maintaining service precision. Candidates should have 2-4 years of relevant experience and a bachelor’s degree. The position requires excellent communication skills, a professional demeanor, and the ability to handle complex client situations tactfully. This is an opportunity to enhance client satisfaction and promote business growth within a reputable company.

Qualifications

• 2-4 years of experience in client service or hospitality.
• Strong professional demeanor and ability to handle escalations.
• Knowledge of company services and regulatory requirements.

Responsibilities

• Welcome clients and VIP guests with professionalism.
• Assist clients with business license queries.
• Guide clients through application portals.
• Maintain client interaction records.
• Resolve client issues efficiently.
• Encourage client feedback for service improvement.

Skills

Client relationship management

Professional communication

Problem-solving

Time management

Attention to detail

Education

Bachelor's degree

Tools

Zoho Desk

Job description

🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.

🚀 Right Talent. Right Time. Right Place. Right Price.

📍 Operating in 32 countries | 5,500+ Employees

🌐 www.net2source.com | 📧 | [e-mail]

Job Title: Client Experience Ambassador

Location: Sharjah

Type: Direct hire

Experience Required: 2–4 years

Education: Bachelor’s degree

Industry: Business set up / Freezone

Key Responsibility:

• Welcome all clients, visitors, and VIP guests with the highest standards of professionalism and hospitality
• Assist clients with queries related to business licenses, renewals, amendments, and company setup.
• Guide clients through the portal for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately.
• Maintain a daily Walk-In Tracker for every client interaction and service provided.
• Manage the Queue Management System to ensure minimal client wait time and smooth flow of walk-ins.
• Provide correct and complete information about company services and procedures.
• Ensure all client documents and transactions are handled in compliance with company policies and confidentiality requirements.
• Coordinate with internal departments (e.g., Licensing, Finance, Legal, PRO Services) to resolve client issues efficiently.
• Handle client escalations professionally; log all escalations in the Escalation App and follow up until resolution.
• Perform due diligence in every case to maintain service accuracy and integrity.
• Take client feedback post-service and encourage clients to share their experiences through Google Reviews.
• Proactively identify opportunities to enhance the client experience and share improvement ideas with management.
• Maintain a professional demeanor, positive attitude, and consistent adherence to company standards in communication and presentation.
• Handle document receipt, dispatch, and courier coordination to ensure timely delivery and record maintenance.
• Use Zoho Desk to assign or elevate client tickets to the appropriate departments within the defined SLA.
• Support the department with administrative functions and any other responsibilities assigned by the Manager.
• Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth opportunities.
• Maintain updated knowledge of all company services, packages, policies, and regulatory requirements to ensure accurate information sharing.
• Handle sensitive or complex client situations with tact and professionalism, escalating appropriately when required.

🔻 About Net2Source Inc.

Net2Source offers global staffing solutions and enterprise-scale recruitment support.

🏆 Recognized by INC 5000 & SIA

🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ

🌈 We support inclusive hiring practices in accordance with UAE labor law.

🔗 www.net2source.com/careers | 📧 [e-mail]