Client Experience Ambassador

Talent Higher; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A client services company based in Sharjah is seeking a Client Experience Ambassador to be the first point of contact for clients and visitors. The role entails assisting clients with company formation and licensing, maintaining excellent service standards, and ensuring effective coordination within internal departments. The ideal candidate should have at least 2 years of experience in a client-facing role and possess strong communication skills along with fluency in English. This position offers opportunities to enhance client experience and support business growth.

Qualifications

• Minimum 2 years of experience in a client-facing or customer service role.
• Experience in business setup or Free Zone environments is preferred.
• Fluency in English is mandatory, additional language is highly preferred.

Responsibilities

• Welcome clients and visitors with professionalism and hospitality.
• Assist clients with queries related to company setup and licensing services.
• Guide clients through online portals for applications and updates.
• Prepare proforma invoices and process client payments accurately.
• Maintain daily walk‑in trackers and manage the Queue Management System.
• Ensure proper handling of client documents in compliance with confidentiality standards.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Interpersonal skills

Customer service

Education

Bachelor’s degree in any field

Tools

CRM systems

Service desk systems

Job description

The Client Experience Ambassador serves as the first point of contact for clients and visitors, ensuring a warm, professional, and seamless front-desk experience. This role supports clients with company formation, licensing services, application processing, and internal coordination, while maintaining the highest standards of confidentiality, accuracy, and service excellence.

Key Responsibilities

• Welcome all clients, visitors, and VIP guests with a high standard of professionalism and hospitality.
• Assist clients with queries related to company setup, licensing, renewals, and amendments.
• Guide clients through online portals for applications, submissions, and updates.
• Prepare proforma invoices and process client payments accurately.
• Maintain daily walk‑in trackers and manage the Queue Management System to ensure smooth client flow.
• Provide accurate and complete information on company services, policies, and procedures.
• Ensure proper handling of all client documents in compliance with company confidentiality standards.
• Coordinate with internal departments (Licensing, Finance, Legal, PRO Services, etc.) to resolve client issues efficiently.
• Handle client escalations professionally, ensuring timely resolution and proper documentation.
• Perform due diligence in every case to maintain service accuracy and compliance.
• Collect client feedback and encourage service reviews.
• Proactively identify opportunities to improve the client experience and share enhancement ideas with management.
• Manage document receipt, dispatch, and courier coordination.
• Use CRM and service desk systems to assign or escalate client tickets within defined SLAs.
• Support the team with administrative functions and additional tasks assigned by the Manager.
• Promote and upsell value‑added services to support business growth and client satisfaction.
• Maintain updated knowledge of company services, packages, and regulatory requirements.
• Monitor and maintain a pleasant, organized, and professional lobby environment at all times.

Requirements

• Bachelor’s degree in any field.
• Minimum 2 years of experience in a similar client‑facing or customer service role.
• Experience in business setup or Free Zone environments is preferred.
• Strong attention to detail, organizational, and time‑management skills.
• Excellent computer literacy.
• Excellent communication and interpersonal skills.
• Fluency in English is mandatory; or an additional language is highly preferred.