CID Associate

The First Collection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hotel chain in Dubai seeks a CID Associate to manage guest passport and ID databases, assist at the front desk, and ensure exceptional service. The ideal candidate has at least 1 year of experience in a 5-star property, fluency in Arabic and English, and strong organizational skills. Responsibilities include greeting guests, checking them in, and promoting hotel facilities. This role is crucial to maintaining compliance with local regulations and enhancing guest experiences.

Qualifications

• At least 1 year of experience as a front desk agent in a 5* property.
• Front Office computer literacy is required.
• Fluency in additional languages is a plus.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Promote hotel facilities and enhance guest experience through up-selling.
• Check in and check out guests in the CID system per local requirements.
• Monitor and correct discrepancies in PMS and CID system reconciliation.
• Maintain structured filing system as per audit procedures.

Skills

Service focused personality

Fluency in Arabic

Fluency in English

Excellent organizational skills

Attention to detail

Tools

OPERA

VICAS

Job description

Job Description

Job Description:

The CID Associate will be responsible for maintaining all guests passport & ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.

Key Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
• Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
• Maintain a structured filing system, as per CID and audit procedures requirements.

Desired Skill & Expertise

Qualifications:

• At least 1 year of experience as a front desk agent in a 5*property.
• Service focused personality is essential.
• Front Office computer literacy (e.g., OPERA, VICAS, etc.)
• Fluency in Arabic and English is a must; additional languages are a plus.
• Excellent organizational skills and attention to detail.