Chief Concierge

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced Chief Concierge to lead the concierge team and ensure exceptional guest experiences. The ideal candidate will have at least 2–3 years of experience as a Chief Concierge or 5+ years in a luxury hotel role, with strong leadership skills and a passion for guest service. Responsibilities include managing daily operations, assisting guests with requests, and building local partnerships.

Qualifications

• 2–3 years as Chief Concierge or 5+ years in luxury hotel front‑of‑house.
• Strong leadership and communication skills required.
• Excellent knowledge of local attractions and cultural offerings.
• Outstanding guest relations and problem-solving abilities.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Lead the concierge team to deliver world-class guest service.
• Oversee daily concierge operations for smooth service.
• Assist guests with reservations and special requests.
• Build relationships with local partners and service providers.
• Monitor departmental performance and implement improvements.

Skills

Leadership

Guest relations

Problem-solving

Communication

Local knowledge

Fluency in English

Tools

Hotel systems (Opera or similar)

Job description

About the Role

We are seeking an experienced and service-driven Chief Concierge to lead our concierge team and ensure exceptional guest experiences. The ideal candidate will be a true hotel ambassador with extensive local knowledge, strong leadership skills, and a passion for delivering personalized, memorable service.

Key Responsibilities

• Lead, train, and motivate the concierge and bell team to deliver world-class guest service.
• Oversee daily concierge operations, ensuring smooth and efficient service at all times.
• Assist guests with reservations, transportation, directions, recommendations, and special requests.
• Build and maintain strong relationships with local partners, service providers, and tourism organizations.
• Handle VIP arrivals, special amenities, and personalized service arrangements.
• Ensure all guest requests are followed through promptly and accurately.
• Monitor departmental performance and implement service improvements.
• Manage lost & found procedures in line with hotel policies.
• Oversee scheduling, team performance, and departmental communication.
• Collaborate with Front Office and other departments to ensure seamless guest experiences.

Requirements

• Minimum 2–3 years of experience as Chief Concierge or 5+ years in a luxury hotel front‑of‑house role.
• Strong leadership and communication skills.
• Excellent knowledge of local attractions, services, and cultural offerings.
• Outstanding guest relations and problem‑solving abilities.
• Proficiency in hotel systems (Opera or similar).
• Professional appearance, positive attitude, and ability to handle demanding situations gracefully.
• Fluency in English; additional languages are an advantage.