Catering Systems Manager

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading UAE airline is seeking a Catering Systems Manager to oversee the management of the catering management system. This role involves ensuring data integrity, system functionality, and effective collaboration with IT teams for updates and troubleshooting. The ideal candidate will possess at least 5 to 7 years of relevant experience and a Bachelor’s degree in business or computer science. Join a dynamic team to enhance operational efficiency and support strategic objectives.

Qualifications

• Bachelor’s degree in a relevant subject (business and computer science preferred).
• 5 to 7 years of experience in managing IT systems, preferably catering systems.

Responsibilities

• Oversee the catering management system (CMS) ensuring uptime, data integrity, and security.
• Implement system updates and collaborate with IT and vendors.
• Provide technical support and troubleshoot system issues.

Skills

IT systems management

Catering management systems

Data integrity

System troubleshooting

Training program development

Education

Bachelor’s degree in business or computer science

Job description

Synopsis

The Catering Systems Manager is responsible for overseeing the functionality, integrity, and optimization of the catering management system across the network. This role ensures seamless integration of processes, accurate data governance, and effective system utilization to support operational efficiency, compliance, and strategic objectives.

Accountabilities

• Oversee the catering management system (CMS) and related applications in liaison with respective SME’s ensuring uptime, data integrity, and security.
• Implement system updates, patches, and enhancements in collaboration with IT and vendors.
• Provide technical and functional support to catering and network teams and troubleshoot system issues and ensure timely resolution to minimize operational disruptions.
• Ensure the integrity, reliability, and performance of the catering management system, including automated functionalities such as waste management and supplier integrations.
• Manage existing automations and proof‑of‑concept (POC) initiatives to enhance system capabilities.
• Manage change control and approvals for all EY Food & Handling Menu / Pricing specifications within the data warehouse system.
• Develop and maintain a self‑audit program to ensure robust process controls and compliance frameworks through system reporting.
• Manage the integration of new catering management systems, including user acceptance testing (UAT), planning, user training and deployment.
• Develop and deliver training programs for staff and suppliers on all system modules.
• Drive the development and maintenance of the catering systems innovation roadmap, focusing on process optimization and alignment with industry best practices and EY’s strategic direction.

Education & Experience

• Bachelor’s degree level qualification in relevant subject (business and computer science preferred)
• Minimum 5 to 7 years relevant experience in managing IT systems. (Preferred catering systems).

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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