Director of Operations

Shangri-La Hotel; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

A prestigious hotel group in Abu Dhabi is seeking a Director of Operations to oversee daily operations and ensure service excellence across all departments. The ideal candidate will have strong leadership and financial management skills, with extensive experience in luxury hotel operations. This role involves collaborating with the General Manager to drive performance improvements, manage budgets, and uphold brand standards. The position offers competitive benefits and opportunities for personal and professional growth.

Benefits

Structured learning and development pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• Strong executive leadership and operational management experience in the field.
• Proven ability to drive service excellence and guest satisfaction at a senior leadership level.
• Strong knowledge of UAE hospitality regulations and compliance.

Responsibilities

• Oversee daily operations of all hotel departments.
• Drive guest satisfaction and service excellence.
• Manage departmental budgets and cost controlling.
• Lead, mentor, and develop department heads.

Skills

Executive leadership

Operational management

Service excellence

Financial acumen

Decision-making

Education

Bachelor's degree in hospitality management

Job description

Director of Operations

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi

Shangri-La Qaryat Al Beri, Abu Dhabi offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.

Traders Hotel, Abu Dhabi

As a Director of Operations, you provide strategic leadership and oversight of all operational departments within the Hotel complex. Also, you will ensure exceptional guest experiences by aligning service excellence, operational efficiency, and brand standards across the hotel. And you will partner closely with the complex General Manager to drive performance, profitability, and continuous improvement of the hotel complex.

Key Responsibilities

• Oversee daily operations of all hotel departments, ensuring seamless service delivery aligning with brand compliance.
• Drive guest satisfaction, quality assurance, and service excellence across the hotel complex.
• Manage departmental budgets and cost controlling to achieve financial targets.
• Lead, mentor, and develop department heads and senior leaders to build high-performing teams.
• Ensure full compliance with UAE regulations, health and safety standards, and corporate policies.
• Actively aware of global, regional and local Sales and Marketing trends and pricing impacting the hotel or hotel outlets and addresses these threats and/or opportunities

About You

• Strong executive leadership and operational management experience in the field.
• Excellent strategic planning, financial acumen, and performance management skills.
• Proven ability to drive service excellence and guest satisfaction at a senior leadership level.
• Exceptional communication, stakeholder management, and decision-making skills.
• Strong knowledge of UAE hospitality regulations, compliance, and cultural considerations.
• Results-driven, resilient, and composed under pressure with a hands‑on leadership approach.
• Holding a bachelor’s degree in hospitality management or in a related field.
• Extensive management experience in luxury hotel operations.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.