Call Centre Agent

Bayut | dubizzle; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading digital platform in the UAE is seeking an experienced Call Centre Agent for the dubizzle pro motors team. This role involves managing high volumes of inbound calls, ensuring customer satisfaction, and maintaining communication with customers via multiple channels. The ideal candidate will have at least 12 months of experience in a call center or telesales role and be flexible with working hours. The company offers a competitive tax-free salary and comprehensive health insurance, promoting a diverse and inclusive work environment.

Benefits

Competitive Tax-free Salary

Comprehensive Health Insurance

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Rewards & Recognitions

Learning & Development

Qualifications

• Minimum of 12 months experience in a call center or telesales role.
• Experience in a fast-paced environment managing multiple channels.
• Availability 6 days a week, including possible Fridays.

Responsibilities

• Handle high volumes of inbound calls and enquiries from multiple channels.
• Meet customer SLA’s to ensure customer satisfaction.
• Manage calendar appointments for the sales team.
• Handle customer complaints and escalate when necessary.

Skills

Multitasking

Customer service

Flexibility

Handling complaints

Job description

Overview

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai.

Responsibilities

• Handle high volumes of inbound calls and enquiries from multiple channels
• Meet customer SLA’s to ensure customer satisfaction
• Deal with outbound calls to target potential customers and meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails
• Work in a fast-paced, high-performing team

Benefits

• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Company & Inclusion

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEdubizzle

Qualifications

• A minimum of 12 months experience working in a call center/telesales role
• Experience in a fast-paced role requiring multitasking (handling a constant stream of inbound calls while also answering customer emails)
• Flexible with working hours
• Available 6 days a week and potentially Fridays
• Hard working, willing to go above and beyond to deliver