Call Center Agent 07J26

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment and staffing firm is seeking a Call Center Agent to manage customer inquiries with professionalism and efficiency. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to handle challenging situations calmly. Responsibilities include answering calls, maintaining records, and providing information about services. This full-time role based in Abu Dhabi requires a high school diploma or equivalent and proficiency in CRM software. Join our team to contribute to our commitment to exceptional customer service.

Qualifications

• High school diploma or equivalent; a college degree is considered advantageous.
• Demonstrated customer service experience, preferably in a call center environment.
• Excellent verbal communication skills and a pleasant phone manner are essential.
• Strong problem-solving capabilities and ability to handle difficult situations calmly.
• Proficient in using computer software, especially CRM systems.

Responsibilities

• Manage and resolve customer inquiries through phone calls with professionalism.
• Maintain accurate records of customer interactions and feedback.
• Assist customers with questions regarding products and services.
• Provide information about company offerings clearly and accurately.
• Achieve individual and team call handling goals consistently.

Skills

Customer service experience

Verbal communication skills

Problem-solving abilities

Time management

Proficient in CRM software

Education

High school diploma or equivalent

College degree

Job description

Job Description

The Call Center Agent plays a crucial role in a company's customer service operations, acting as the primary point of contact for clients. They are responsible for managing a large volume of inbound and sometimes outbound calls in a timely manner. This role requires a combination of active listening skills, effective communication abilities, patience, and problem‑solving skills to address customer concerns efficiently. Call Center Agents are expected to uphold the company's reputation by providing exceptional customer service experiences, ensuring customer satisfaction, and maintaining a high level of professionalism in every interaction. Success in this role requires expertise in handling inquiries, processing requests, providing information, and resolving issues across a variety of channels including phone and email.

Responsibilities

• Manage and resolve customer inquiries through phone calls with professionalism.
• Maintain accurate records of customer interactions, feedback, and details of action taken.
• Identify and assess customer needs to achieve satisfaction and deliver quality service.
• Assist customers with questions regarding products and services in a timely manner.
• Provide information about company offerings, updates, and promotions clearly and accurately.
• Escalate unresolved issues to the appropriate internal teams for further investigation.
• Follow communication procedures, guidelines, and policies as set by the company.
• Keep updated with product information, policies, and industry changes to support customers effectively.
• Utilize customer feedback to improve service standards and enhance the customer experience.
• Achieve individual and team call handling goals and performance metrics consistently.
• Engage customers in conversations to promote products or follow up on recent purchases.
• Collaborate with team members to improve the overall performance and client satisfaction rate.

Requirements

• High school diploma or equivalent; a college degree is considered advantageous.
• Demonstrated customer service experience, preferably in a call center environment.
• Excellent verbal communication skills and a pleasant phone manner are essential.
• Strong problem‑solving capabilities and ability to handle difficult situations calmly.
• Proficient in using computer software, especially CRM systems and contact center software.
• Ability to manage time effectively and prioritize tasks while maintaining composure.
• Willingness to work in shifts, including nights, weekends, and public holidays as needed.

Job Details

• Role Level: Mid-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: https://www.talentmate.com
• Job Function: Call Center Operations
• Company Industry: /
• Sector: Recruitment & Staffing

What We Offer

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

About The Company

talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].

Disclaimer

talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].