Call Center Agent

Al Sahraa Recruitment Services; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a highly motivated Call Center Agent for their team in Abu Dhabi. The ideal candidate will possess a Diploma or Bachelor Degree and have 2–3 years of call center experience, preferably in the transportation sector. Fluency in Arabic is required, alongside strong communication skills. Key responsibilities include handling customer inquiries, providing information about services, and processing bookings, while ensuring high levels of customer satisfaction.

Qualifications

• Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry.
• Fluent in Arabic, both written and verbal.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle incoming calls from customers and assist with inquiries, complaints, and requests.
• Provide accurate and timely information regarding transportation services.
• Process bookings and reservations for customers.

Skills

Fluent in Arabic

Excellent communication skills

Customer service skills

Problem-solving abilities

Multitasking

Education

Diploma or Bachelor Degree

Tools

Microsoft Office

Job description

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

Responsibilities

• Handle incoming calls from customers and assist with inquiries, complaints, and requests
• Provide accurate and timely information regarding transportation services, schedules, and pricing
• Process bookings and reservations for customers
• Maintain customer records and ensure all information is up-to-date and accurate
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
• Follow up with customers to ensure their satisfaction and address any additional needs
• Meet and exceed individual and team targets for call volume, customer satisfaction, and sales
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Uphold a high level of professionalism and customer service at all times

Requirements

• Diploma or Bachelor Degree
• Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry
• Fluent in Arabic, both written and verbal
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and other relevant software
• Flexibility to work in rotating shifts, including weekends and holidays
• Must be able to work in Abu Dhabi, United Arab Emirates