CABIN SERVICES ASSISTANT

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline is seeking a Cabin Services Assistant in Dubai. You will ensure the cleanliness and personalization of the A380 Shower Spas for First Class customers, maintaining high standards of service. Applicants should have at least 2 years of customer service experience, preferably in hospitality. The role offers a tax-free salary and various travel benefits. Join us to enhance our customer experience with your attention to detail and organizational skills.

Benefits

Tax-free salary

Travel benefits

Flight discounts

Hotel stay discounts

Qualifications

• Minimum of 2 years customer service experience with an international hotel chain, airline or world‑class service provider.
• Experience working in the hospitality industry within the housekeeping department is an advantage.
• Fluency in written and spoken English.

Responsibilities

• Organize, clean, and personalize the A380 Shower Spas for First Class customers.
• Perform inventory control confirming products are loaded in the correct quantities.
• Ensure cleanliness and tidiness of lavatories and passenger cabins.
• Report any defects or discrepancies to the Purser.

Skills

Customer service skills

Attention to detail

Organizational skills

Education

10 years schooling or equivalent

Job description

Job Purpose

As a Cabin Services Assistant you will organise, hygienically clean and personalise the A380 Shower Spas with the objective of ensuring each First Class customer who uses this unique onboard feature is delighted by the experience. The primary area of responsibility is Shower Spa cleanliness and personalisation; however, maintenance of First, Business and Economy Class lavatories, First and Business Class Lounges and general cabin areas is also a responsibility of this role, all to project a positive company image to our customers.

The role is to clean designated aircraft areas and does not overlap with or replace normal Cabin Crew service duties. The CSA will report to the Purser, or the SFS, should the Purser be on crew rest or otherwise unavailable.

Responsibilities

• Perform inventory control function confirming products are loaded in the correct quantities.
• Check Shower Spa and lavatory cleanliness prior to passenger boarding, placing appropriate amenity items to prepare for passenger use.
• Promptly and hygienically clean the Shower Spas after every customer use with appropriate cleaning materials, using the CSA Checklist as a guide to meet required standards.
• Personalise the Shower Spa for each customer at the allocated time from the Shower Spa Reservations System, with selected products displayed in the appropriate manner to delight customers.
• Ensure no customers enter the Shower Spa once it has been personalised for a customer’s use and advise Purser if the Reservation System is running behind schedule to guarantee success of the Shower Spa Reservation System and maintain cleanliness for all First-Class customers.
• Maintain clean and tidy lavatories by routinely completing the CSA Checklist to meet required standards and ensure all amenity items are available.
• Maintain an aesthetically pleasing, clean and safe working environment by conducting cabin tidy duties in all passenger cabins and social areas.
• Report any defects to the Purser so they can be rectified as soon as possible, and immediately report any discrepancies, strange noises or smells, abnormal customer behavior, suspicious items to the nearest crew member for full investigation.
• Report for duty on time, ensure conformance to uniform regulations, respect and obey the chain of command on ground and in-flight, and perform duties as directed by the Purser.

Qualifications

• 10 years schooling or equivalent.
• Minimum of 2 years customer service experience with an international hotel chain, airline or world‑class service provider.
• Experience working in the hospitality industry within the housekeeping department is an advantage.
• Fluent in written and spoken English.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. More information on employee benefits can be found in the Working Here section of our website www.emirates.com/careers.

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: http://www.emirates.com
Job Function: Others
Sector: Airlines and Aviation