Butler Administration Officer

AccorHotel; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Butler Administration Officer to manage guest relations and provide administrative support. The ideal candidate will ensure smooth operations between departments and guests, maintain high standards, and foster strong relationships with all staff. You'll need a university degree and at least one year of relevant experience in a luxury environment. Excellent communication skills and attention to detail are vital for success in this role.

Qualifications

• 1+ year experience in a similar role in a luxury environment.
• Oral and written fluency in English is essential.
• Good Butler's guest relations and Front Office knowledge.

Responsibilities

• Provide administrative support to the Butler Service department.
• Answer and direct phone calls and assist guests.
• Manage and exceed guest expectations.

Skills

Attention to detail

Strong interpersonal skills

Multitasking

Education

University Degree

Tools

Opera Property Management System

Job description

Job Summary/Purpose

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

RESPONSIBILITIES

1. Knowledge

• To have thorough knowledge of all SOPs for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values have thorough knowledge on LQA and similar quality-oriented standards
• To adhere to Butlers standards and procedures and enforce the same

2. Service

• Foster Raffles Values; Respect Belonging Integrity Empowerment and Excellence
• Internalize Raffles Brand personality; Charming Graceful Thoughtful Welcoming
• Go extra mile to make sure all guest needs are not just met but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Create relationship with all heartist that is based on open and sincere communication which leads to building long lasting trustful relationships

3. Operations

• Answer and direct phone calls
• Correspond with guests in person or via Digital communications and assisting guests in the same manner for the duration of stay
• Produce and distribute memos letters and forms related to department operation
• Regularly attend department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attend training sessions perform related duties and special projects assigned as required.
• Receive record and distributes various reports via the PMS
• Receive record and transmit guest requests accurately to the team by utilizing technological platforms
• Manage and exceed guest expectations
• Handle delegate and report guest complaints to shift in-charge.
• Organize and track VIP arrivals. Trace special occasions. Ensure that these are followed up on appropriately.
• Maintaining daily checks on the availability of private bar items across the hotel and ensuring that items are efficiently ordered when stocks are low
• Maintaining weekly checks on spending of Butler Supplies including but not limited to: office supplies tea/coffee/water and other complimentary services related to butler services

Qualifications

PHYSICAL

ESSENTIAL

• Neat appearance
• Good Posture

LANGUAGES

ESSENTIAL

• Oral and written fluency in English

DESIRABLE

• Other languages
• Local language

QUALIFICATIONS/TRAINING

ESSENTIAL

• University Degree
• Good Butlers Guest relations and Front Office knowledge

DESIRABLE

• Knowledge of Opera Property Management System

WORK EXPERIENCE

ESSENTIAL

• At least 1-year experience in a similar role in a luxury environment

DESIRABLE

• 2 or more years experience in a similar role a luxury environment

DISPOSITION (Leadership Relationship Character Potential)

ESSENTIAL

• Motivator and self-starter
• Strong interpersonal skills
• Attention to detail
• Multitasking

Additional Information :

Raffles DubaiSheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time