Business Operations Manager

LNKD; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic startup in Dubai is seeking a motivated Business Operations Manager to support daily call center operations and enhance team performance. The ideal candidate will possess a startup mentality, be execution-focused, and have proven experience in high-volume environments. Responsibilities include overseeing call center operations, monitoring KPIs, and resolving operational issues swiftly. Strong problem-solving skills and the ability to multitask under pressure are essential for success in this role.

Qualifications

• Proven experience in call center operations or high-volume environments.
• Comfortable working under pressure and making fast decisions.
• Hands-on mindset with the ability to both execute and lead.

Responsibilities

• Support daily call center operations, ensuring efficiency.
• Monitor KPIs and agent performance in real time.
• Identify operational issues quickly and resolve them.

Skills

Startup mentality

Experience in call center operations

Problem-solving skills

Strong communication

Multitasking ability

Fluent in English

Job description

Full time, onsite role ( night shift as per US working hours)

2. JOB PURPOSE:

We are looking for a Business Operations Manager to become the operational right hand of the Founder. This is a highly hands-on role for someone who thrives in fast-paced environments and is comfortable being deeply involved in day-to-day execution. This is not a traditional managerial role focused on delegation — it is for a doer who leads from the front and keeps operations running smoothly at all times.

3. KEY ACCOUNTABILITIES:

Description

• Supporting cross-functional teams with inspirational leadership, fostering a culture of accountability, collaboration, and high performance.
• Oversee and manage daily call center operations, ensuring continuity and efficiency at all times
• Monitor KPIs and agent performance in real time and take immediate corrective action where required
• Execute CRM implementation
• Identify operational issues quickly and resolve them without delay or escalation
• Act as the primary coordination point between technical, sales, and operations teams
• Step in as direct operational backup for all call center activities when the Founder is unavailable
• Ensure service levels, productivity, and quality standards are consistently met
• Support onboarding, basic training, and day-to-day guidance of agents when required
• Continuously improve operational processes with a focus on speed, accuracy, and results
• Prepare simple operational reports and insights for leadership review

4. COMMUNICATIONS & WORKING RELATIONSHIPS:

• Founder / Leadership Team
• Call Center Agents and Supervisors
• Sales Team
• Technical / IT Support Teams
• External Vendors and Service Providers (as required)

5. QUALIFICATIONS, EXPERIENCE & SKILLS:

• Strong startup mentality: zero bureaucracy, 100% execution-focused
• Proven experience in call canter operations or other high-volume, performance-driven environments
• Comfortable working under pressure and making fast, practical decisions
• Hands-on mindset with the ability to execute as well as lead
• Fluent in English (spoken and written)
• Available to work flexible hours based on operational needs
• Willingness to travel occasionally if required
• Strong problem-solving skills and ownership mindset

Key Competencies

• High sense of accountability and ownership
• Ability to multitask and prioritize in real time
• Strong communication and coordination skills
• Data-driven approach to performance and decision-making
• Resilient, adaptable, and action-oriented

Not a Fit If

• You are looking for a highly structured, corporate-style role
• You prefer delegating tasks rather than doing them yourself
• You require detailed instructions for every task instead of taking initiative
• You are uncomfortable working in fast-changing, high-pressure environments

What Success Looks Like in This Role

• Call center operations run smoothly with minimal disruptions
• KPIs are consistently monitored and acted upon in real time
• Operational issues are resolved quickly without escalation
• Teams are aligned, responsive, and execution-focused
• The Founder can step away from daily operations with confidence