Business Development Manager- PF- Dubai (Outsourced)

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution seeks a Business Development Manager for Personal Finance in Dubai. In this role, you will lead a team, develop business strategies, and ensure that operational targets are met. The ideal candidate will have over 4 years of banking experience, with at least 2 years in a supervisory role. Strong skills in managing teams, handling customer complaints, and knowledge of core banking systems are essential. This role offers the opportunity to enhance business visibility and foster strategic growth.

Qualifications

• 4+ years of Banking experience required.
• Minimum 2 years in supervisory/team leading roles preferred.
• Proven consistent top performance may override the experience requirement.

Responsibilities

• Ensure targets are met and overall team responsibilities achieved.
• Monitor day-to-day activities and provide guidance to achieve goals.
• Handle customer complaints directly without involving team members.

Skills

Managing a Team

Business Strategy Development

Customer Complaint Handling

Coaching

Knowledge of Core Banking Systems

Education

Graduate or Diploma/High school based on experience

Tools

Microsoft Outlook

HR systems

Job description

Role

Business Development Manager - Personal Finance

Location: Dubai & NE

Role Purpose

• Managing a Team and ensure overall responsibilities are achieved, while projecting the warm image of ADIB, increasing bank’s visibility in the Financial Market
• Developing new strategies for the business for the respective area and build suitable plans to increase the business.

Key Accountabilities of the role

• To ensure that the set target and are met / exceeded on time.
• Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management.
• Ensure adequate leave plan for the team and execution of the same effectively.
• Daily / Weekly Responsibilities:
  • Ensure business proposed / booked under ADIB policy and procedure with Shari’a compliances.
  • Monitor day to day activities of IFE’s and ensure appropriate business management / control in place.
  • Coach Team on date-to-date business activities, guide to achieve monthly goals.
  • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.).
  • Update the leads status on time, please ensure status update before leaving your desk for the day.
  • Ensure the daily attendance, if there is regular absenteeism then elevate to SM.
  • Ensure disbursement are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day.
  • Handle customer complaint directly, should not let IFE’s handle complaints directly at any point.
  • Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes.
  • Open business channels for IFE’s by visiting potential employers / high new worth customer and can be introduce to IFE’s.
• Monthly Responsibilities:
  • Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition.
  • Recognize staff training requirement while evaluating their monthly performance.
  • Arrange IFE training / coaching based on recognized area of weakness and maintain track, elevate SM if in case of hopeless.
  • Recommend disciplinary action for those shows no improvements.
  • Support SM on Al Khair STL / Settlement / Clearance / STL, based on calls.
  • Visit 2 ministries / Departments / Listed companies and provide report to Business visit Report to SM
• Annual Responsibilities:
  • Conduct annual appraisal and recommend staff recognition.

Specialist Skills & Technical Knowledge

• Familiarity with Core Banking and Application sourcing systems
• Outlook / Email / HR system exposure

Educational Qualification

• Preferably graduate. Diploma / High school based on work experience / exposure.

Previous experience

• 4+ years of Banking experience. Preferable to have minimum 2 years at supervisory / team leading role (exception if proven consistent top performance)