Business Development Manager

Mashreqbank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in the United Arab Emirates is seeking a motivated Personal Banking Sales Executive. This role involves achieving monthly sales targets and maintaining strong relationships with both new and existing clients. Candidates should possess excellent verbal communication skills and a minimum of 3 years of banking sales experience. The position emphasizes ethical business practices and compliance with the bank's policies while conducting outreach and marketing activities.

Qualifications

• 3+ years of banking sales experience required.
• Complete product and policy information necessary for customer service.
• Should maintain high ethical standards and integrity.

Responsibilities

• Achieve monthly sales targets.
• Prospect in targeted segments through calls and visits.
• Develop relationships with existing and potential clients.

Skills

Verbal communication

Persistence

Relationship management

Customer service

Education

Graduate in any discipline

Tools

CRM software

Job description

Sell entire range of Personal banking products to potential retail prospects & to maintain strong relationships with existing clients of the bank.

Key Result Areas

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Maintain and develop relationships with existing customers & companies to enhance cross-sell opportunities.
• Relationship manage a portfolio of approved companies by developing key contacts and relationships.
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escalated any suspected or actual breaches to Senior Management, Governance, as may be required.

Responsibilities, Knowledge, Skills and Experience

• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
• Sales profile that require confidence, persistence and good verbal/written Skills.
• Knowledge of products, service policies and processes of Retail Banking.
• Graduate any discipline with 3 years+ banking sales experience.