Business Development Manager EMA - Aftermarket (m/f/t)

Flowserve; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in flow control solutions is looking for a Business Development Manager for Aftermarket to drive growth across Europe, Middle East, and Africa. The ideal candidate will have extensive experience in industrial sales, excellent communication skills, and be results-driven. Responsibilities include developing strategies for aftermarket services, building customer relationships, and conducting market analyses. This role requires frequent travel (~50%). Join a company committed to innovation and sustainability.

Benefits

Professional development opportunities

Competitive compensation package

Qualifications

• Minimum 7 years of experience in industrial sales or business development.
• Strong knowledge of valves and flow control systems.
• Experience with LTSA models or reliability-based service portfolios.

Responsibilities

• Develop and execute aftermarket growth strategy across EMA.
• Drive new business development with end users and industrial accounts.
• Conduct market assessments and competitor analysis.
• Build long-term customer relationships focused on value.

Skills

Sales expertise

Customer relationship building

Strategic mindset

Analytical skills

Multilingual communication

Negotiation skills

Education

Bachelor’s degree in Engineering or Business

Job description

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role summary

The Business Development Manager (m/f/t) EMA for Aftermarket drives regional growth for Flowserve’s valve service business across Europe, Middle East, and Africa. This role collaborates closely with regional End User Sales, QRCs, and Service leadership to accelerate aftermarket initiatives including spare parts, repairs, field service, service contracts, and long-term customer value programs. Frequent regional travel is required.

Your role

• Develop and execute the aftermarket growth strategy across EMA, aligned with Flowserve’s service portfolio (repairs, spare parts, LTSA, digital services, reliability programs).
• Drive new business development with end users, channel partners, and industrial accounts.
• Promote service programs such as Asset Care, Performance Partner, and reliability-based service concepts.
• Collaborate with regional sales teams to pursue cross-BU opportunities.
• Conduct market assessments, competitor analysis, installed base mapping, and growth segmentation.
• Build long-term customer relationships focused on value, lifecycle performance, and reliability.
• Support QRCs by driving funnel creation, supporting quotations, and coordinating regional service campaigns.
• Lead service contract development, pricing logic, positioning, and customer negotiation.
• Develop business cases, financial models, and ROI analyses for service opportunities.
• Present service capabilities and offerings at customer workshops, audits, and industry events.
• Coordinate with Operations, Finance, Product Management, and Supply Chain to ensure commercial readiness.
• Develop commercial proposals and multi-year partnership agreements.
• Track KPIs: revenue growth, margin, contract penetration, and customer retention.

Your profile

• Bachelor’s degree in Engineering, Business, or related field.
• Minimum 7 years of experience in industrial sales, aftermarket service, or business development.
• Strong knowledge of valves, flow control systems, and industrial service environments.
• Experience with service agreements, LTSA models, or reliability-based service portfolios.
• Proven track record of building customer relationships and driving revenue growth.
• Ability to build business cases, financial plans, and market analysis.
• Excellent communication, presentation, and negotiation skills.
• Readiness to travel frequently across EMA (~50%)
• Experience with Flowserve or other industrial OEMs.
• Knowledge of digital service models (predictive analytics, remote diagnostics).
• Experience collaborating with regional sales, QRC workshops, and field service teams.
• Multi-lingual communication - English required, German is an asset.
• Customer-centric thinking and relationship-building ability.
• Strategic commercial mindset with strong analytical skills.
• Team collaboration and cross-functional influence.
• Results-driven, disciplined execution.
• Strong cultural awareness across EMA.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision