Business Analyst - CRM Systems

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology consultancy in Dubai is looking for a Business Analyst with 5–8 years of banking experience. The ideal candidate will have strong CRM system knowledge and technical skills in SQL and data mapping. Responsibilities include writing BRDs and coordinating UAT. Certifications like CBAP and Scrum Master are preferred. This is an excellent opportunity for those looking to enhance their career in a dynamic environment.

Qualifications

• 5–8 years of experience as a Business Analyst in the Banking domain.
• Strong understanding of CRM system and customer servicing journeys.
• Solid technical knowledge in SQL and data mapping.

Responsibilities

• Write BRDs, FSDs, user stories, and acceptance criteria.
• Coordinate UAT and prepare test cases.
• Work in Agile/Scrum environments.

Skills

Business Analysis in Banking

CRM Systems Understanding

SQL / Database Concepts

Agile/Scrum Methodologies

UAT Coordination

Education

CBAP Certification

Scrum Master/ Product Owner Certification

Tools

Jira

AzureDevOps

MS Dynamics365

MS Power Platform

Job description

Mandatory

5–8 years of experience as a Business Analyst in the Banking domain

Strong understanding of CRM system, customer 360, customer servicing journeys, workflows, sale and campaign modules.

Ability to understand surround systems of the bank and integration approach with CRM.

Solid technical knowledge in SQL / Database concepts, Data mapping & transformation

Experience writing BRDs, FSDs, user stories, acceptance criteria, and process flows.

Strong experience in UAT coordination, test case preparation, and defect lifecycle management.

Hands-on experience working with Agile/Scrum methodologies (Jira / AzureDevOps).

Nice to Have

Experience with MS Dynamics365, MS Power Platform.

Experience in performance testing, user training, and SOP preparation.

Certifications: CBAP, Scrum Master/ Product Owner, CRM certifications.