Boat Service Manager

Info Resume Edge; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A marine service company in Dubai is seeking a knowledgeable Boat Service Manager to oversee their service department. The selected candidate will manage operations, lead a team of technicians, and ensure high-quality service delivery. Responsibilities include scheduling repairs, maintaining quality standards, and communicating effectively with customers. Strong technical knowledge of marine systems and excellent leadership skills are essential for success in this role.

Qualifications

• Proven experience in marine service management or similar technical leadership role.
• Strong technical knowledge of marine engines electrical systems hull maintenance.
• Ability to read and interpret technical manuals and service bulletins.

Responsibilities

• Oversee all operations within the boat service department including maintenance diagnostics and repairs.
• Lead train and motivate a team of marine technicians and mechanics.
• Ensure all work is completed to manufacturer standards and safety regulations.

Skills

Marine service management

Technical knowledge of marine engines

Excellent leadership and communication skills

Customer-focused service

Proficiency in service management software

Tools

DockMaster

Lightspeed

Job description

We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair excellent leadership abilities and a commitment to delivering exceptional customer service. This role is responsible for managing the service team scheduling and coordinating repairs maintaining quality control and ensuring timely service delivery.

Key Responsibilities:

• Oversee all operations within the boat service department including maintenance diagnostics repairs and inspections.
• Lead train and motivate a team of marine technicians mechanics and support staff.
• Schedule and prioritize service work based on urgency availability and customer commitments.
• Ensure all work is completed to manufacturer standards safety regulations and company policies.
• Communicate with customers regarding service needs estimates timelines and updates.
• Manage inventory of parts tools and equipment coordinating with suppliers and parts departments.
• Maintain detailed service records invoices and work orders using service management software.
• Monitor department performance metrics such as turnaround time customer satisfaction and service revenue.
• Resolve customer complaints or issues promptly and professionally.
• Stay updated on the latest marine technologies manufacturer guidelines and compliance regulations.
• Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.

Qualifications:

• Proven experience in marine service management or similar technical leadership role.
• Strong technical knowledge of marine engines electrical systems hull maintenance and diagnostics.
• Excellent leadership communication and team management skills.
• Customer-focused with a commitment to high-quality service.
• Ability to read and interpret technical manuals and service bulletins.
• Proficiency in service management or dealership software (e.g. DockMaster Lightspeed or similar).
• Certifications from marine manufacturers (e.g. Yamaha Mercury Volvo Penta) are a plus.
• Valid drivers license (and boating license if applicable).