Bilingual Customer Care & Sales Specialist

ADIB Group; Ras Al Khaimah; On-site; AED 10,000 - 15,000; Full time

Job summary

A leading financial services provider is looking for a Customer Care Specialist in Ras Al Khaimah. The role involves managing inbound and outbound calls, offering services, and meeting sales targets. The ideal candidate should have strong communication skills in Arabic and English, sales expertise, and a commitment to customer satisfaction. This position offers opportunities to engage with customers and enhance their experience with banking services.

Qualifications

• Experience in handling inbound and outbound calls according to procedures.
• Ability to explain products/services and answer customer questions.
• Polite and courteous communication with customers.

Responsibilities

• Manage call center performance through inbound and outbound calls.
• Offer customers IVR and SMS service registrations.
• Follow up with customers after initial sales contact.

Skills

Communication skills bilingual (Arabic/English)

Sales skills

Customer resolution skills

Job description

A leading financial services provider is looking for a Customer Care Specialist in Ras Al Khaimah. The role involves managing inbound and outbound calls, offering services, and meeting sales targets. The ideal candidate should have strong communication skills in Arabic and English, sales expertise, and a commitment to customer satisfaction. This position offers opportunities to engage with customers and enhance their experience with banking services.