Bilingual Call Center Agent – Inbound & Outbound Sales

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Call Center Agent to manage inbound and outbound calls, ensure customer satisfaction, and achieve sales targets. The ideal candidate should be bilingual in Arabic and English, possess strong sales skills, and excel in customer resolution. You will follow up with customers and offer additional services while maintaining a focus on meeting performance indicators in a dynamic environment.

Qualifications

• Excellent communication skills in both English and Arabic.
• Proven sales experience.
• Ability to resolve customer issues effectively.

Responsibilities

• Handle inbound & outbound calls according to procedures.
• Proactively offer to register customers for services.
• Escalate customer queries and complaints as necessary.
• Follow up with customers after initial contact.
• Initiate outbound calls to prospects and existing customers.
• Meet daily and monthly sales targets.

Skills

Bilingual communication (Arabic/English)

Sales skills

Customer resolution skills

Job description

A leading financial institution in Abu Dhabi is seeking a Call Center Agent to manage inbound and outbound calls, ensure customer satisfaction, and achieve sales targets. The ideal candidate should be bilingual in Arabic and English, possess strong sales skills, and excel in customer resolution. You will follow up with customers and offer additional services while maintaining a focus on meeting performance indicators in a dynamic environment.