Bilingual Application Support Engineer L1 - UAE

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is looking for an Application Support Engineer L1. This mid-level full-time role requires up to 6 years of support experience in a dynamic environment. Candidates should possess strong communication skills in Arabic and English and in-depth troubleshooting abilities. Responsibilities include ensuring professional user interactions and addressing issues effectively to enhance user satisfaction. Apply if you are passionate about delivering quality support and have experience in government services in the UAE.

Qualifications

• Minimum 3 years experience in similar support roles for government services in the UAE.
• In-depth understanding of medical and legal frameworks in UAE.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide accurate and empathetic communication with users.
• Help users understand issues and prevent future occurrences.
• Maintain high-quality interactions aligned with brand values.

Skills

Communication skills in Arabic and English

Troubleshooting skills

Empathy with applicants

Documentation and reporting habits

Job description

A leading IT services company in Dubai is looking for an Application Support Engineer L1. This mid-level full-time role requires up to 6 years of support experience in a dynamic environment. Candidates should possess strong communication skills in Arabic and English and in-depth troubleshooting abilities. Responsibilities include ensuring professional user interactions and addressing issues effectively to enhance user satisfaction. Apply if you are passionate about delivering quality support and have experience in government services in the UAE.