Bellman - Residences

AccorHotels Middle East; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an enthusiastic guest service professional. The role involves greeting guests, assisting with luggage, and providing detailed information about amenities. Candidates should have strong communication skills and the ability to anticipate guest needs. A welcoming and inclusive culture is emphasized, with perks such as global discounts on stays and dining. This is an excellent opportunity for those looking to grow in a dynamic environment.

Benefits

Global discounts on hotel stays

Discounts at restaurants and bars

Qualifications

• Must anticipate and address guests' service needs effectively.
• Ability to lift and carry heavy objects when necessary.
• Competent in using clear and professional language in communication.

Responsibilities

• Greet and escort guests to their rooms upon arrival.
• Assist guests with luggage and provide transportation arrangements.
• Maintain confidentiality of guest information and adhere to company policies.

Skills

Guest service awareness

Communication skills

Attention to detail

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant‑garde design and creative approach to the world of luxury.

Job Description

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services).

Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.

Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.

Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose‑driven in everything we do.We’re the fastest‑growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose‑driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.