Bellboy

Rotana Hotels; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A prominent hotel chain is currently seeking passionate and dynamic guest-focused Front Office professionals in Abu Dhabi. You will receive guests with exceptional warmth and professionalism, ensuring their needs are met from arrival to departure. Responsibilities include maintaining communication across departments, handling guest luggage, and ensuring timely delivery of messages and packages. Join a dynamic team dedicated to providing extraordinary levels of customer service.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain up to date knowledge of the hotel and local services.

Job description

Overview

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized