Bell Attendant

Rotana Hotels; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a passionate Bellboy to deliver exceptional guest service. You will be responsible for greeting guests, handling their luggage, and ensuring a memorable stay. The ideal candidate should have excellent communication skills and a commitment to providing top-notch customer service.

Qualifications

• Passionate and dynamic guest-focused service skills.
• Ability to deliver extraordinary levels of customer service.
• Knowledge of hotel and local services.

Responsibilities

• Receive guests in a friendly manner, exceeding expectations.
• Maintain communication with departments for smooth service delivery.
• Ensure guest luggage is carried to and from the room.

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized