B2B Sales Coordinator

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai seeks a B2B Sales Coordinator to support their B2B Sales Manager with various administrative tasks aimed at delivering exceptional customer service. The ideal candidate will have at least 2 years of retail or secretarial experience, possess strong problem-solving skills, and be proficient in Microsoft Office. Responsibilities include preparing reports, addressing customer inquiries, and ensuring data accuracy while liaising with store teams. This role contributes significantly to customer satisfaction and operational efficiency.

Qualifications

• Minimum of 2 years retail experience in cash handling and/or secretarial experience.
• Proficiency in customer service and problem-solving skills.

Responsibilities

• Prepare daily individual and sales/KPI reports.
• Answer customer phone calls and address concerns promptly.
• Maintain departmental filing system and update customer data.
• Compile and format statistical and budget-related reports.
• Prepare quotations for customers based on requirements.
• Liaise with store teams for stock availability.
• Champion customer service standards as per company guidelines.
• Support internal teams through the sales process.

Skills

Customer service

Problem solving

Microsoft Office Suite

Education

High School Certificate

Job description

JOB TITLE

B2B Sales Coordinator | MAF LifeStyle | Operations

ROLE SUMMARY

The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.

ROLE PROFILE

• Responsible for the preparation of daily individual report and other sales/KPI reports.
• Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.
• Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.
• Compile and format statistical and budget related reports, maintain related databases and enter new data as required.
• Prepare quotations for customers based on the customer and business requirements.
• Liaise with the store teams and interior designers to ensure availability of stocks.
• A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.
• Support internal teams as and when required through the sales process ensuring maximum benefit to the business.

REQUIREMENTS

• High School Certificate
• 2 years retail experience in cash handling and/or secretarial experience
• Proficient customer service
• Problem solving
• Working knowledge of Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.