Automotive Escalation & Resolution Specialist

Battmobile; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in Dubai is looking for a skilled professional to manage customer disputes and escalations. The role involves coordinating with internal teams to resolve issues and ensuring customer satisfaction. Candidates should possess strong communication skills and a problem-solving mindset, with a background in customer service or operations. Benefits include company visa, paid leave, and medical insurance.

Benefits

Company Visa

Paid Leave & Annual Airfare

Medical Insurance

Responsibilities

• Serve as the primary point of contact for escalated customer concerns.
• Conduct investigations to determine root causes of complaints.
• Coordinate with teams including Customer Service and Technicians.
• Follow up with customers to ensure satisfaction.
• Share feedback with departments to support service improvement.
• Identify operational issues and recommend long-term solutions.
• Manage escalations related to negative Google reviews.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and analytical abilities

Customer-centric approach

Experience in escalations, customer service, or operations

Job description

A leading automotive service provider in Dubai is looking for a skilled professional to manage customer disputes and escalations. The role involves coordinating with internal teams to resolve issues and ensuring customer satisfaction. Candidates should possess strong communication skills and a problem-solving mindset, with a background in customer service or operations. Benefits include company visa, paid leave, and medical insurance.