Assistant Guest Relations Manager

Rixos Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Officer to enhance guest experiences. This role includes greeting guests, supervising staff, and ensuring compliance with standards. Ideal candidates have a strong background in hospitality, excellent communication skills, and the ability to resolve issues effectively. Offering competitive salary and opportunities for career advancement within a premier hotel group known for exceptional service.

Benefits

Competitive salary

Health and wellness benefits

Career advancement opportunities

Training and development programs

Employee recognition programs

Work-life balance policies

Uniform provision

Transportation services

Employee wellness programs

Qualifications

• Prior experience in guest relations or front office.
• Commit to sustainable practices and maintain resource efficiency.
• Ensure compliance with health and safety regulations and company policies.

Responsibilities

• Greet guests and handle special requests for personalized experiences.
• Guide and support guest relations staff in delivering top-tier service.
• Respond to guest concerns with professionalism and promptness.
• Coordinate with departments to fulfill guest preferences.

Skills

Russian

Strong communication skills

Customer service

Problem-solving

Attention to detail

Multilingual

Education

Degree or diploma in Hospitality or related field

Job description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world‑class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort and personalized service.

Job Description

Guest Interaction: Greet guests, handle special requests and ensure personalized experiences.

• Team Supervision: Guide and support guest relations staff in delivering top‑tier service.
• Issue Resolution: Respond to guest concerns with professionalism and promptness.
• Coordination: Work with departments to fulfill guest preferences and service needs.
• Feedback: Collect guest feedback and contribute to service improvement plans.

Qualifications

• Language: Russian
• Sustainability: Commit to and maintain sustainable practices, enhancing resource efficiency and minimizing waste.
• Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices.
• Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations across all departments.
• Education: Degree or diploma in Hospitality or related field.
• Experience: Prior experience in guest relations or front office.
• Communication: Strong communication and customer service skills.
• Problem-solving: Aptitude and attention to detail.
• Multilingual: Multilingual skills are an advantage.

Working Conditions

Full‑time position.

• Rotational shifts including evenings, weekends and holidays.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance: Policies and practices that promote a healthy work‑life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress‑code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team‑building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access, to promote a healthy lifestyle.