Associate Technology Support Specialist

EY; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global consulting firm in Dubai is seeking an On-site Technology Support Specialist (Associate) to provide essential on-site support for hardware, software, and technology services. Candidates with 2-4 years of relevant experience are encouraged to apply. Responsibilities include solving user incidents, assisting with technology deployments, and ensuring smooth operations. The firm values local talent, particularly UAE Nationals, and offers a collaborative and inclusive work environment. This is a great opportunity to build a long-term career in technology.

Benefits

Flexible environment

Diverse and inclusive culture

Development opportunities

Qualifications

• 2–4 years of experience in end-user technology support.
• Ability to work with a diverse set of stakeholders.
• Experience supporting office moves or technology deployments.

Responsibilities

• Facilitate deployment and installation of firm hardware and software.
• Resolve incidents related to hardware and software.
• Assist with onboarding new hires and hardware collection.

Skills

Analytical skills

Prioritization of incidents

Communication skills

Customer service mindset

Education

Bachelor's degree or equivalent experience

Job description

The opportunity

As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY’s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies.

At EY, we are committed to developing local talent, and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.

Your key responsibilities

• Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as “remote hands” for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills and attributes for success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational, and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 2–4 years of experience in end-user technology support.

Ideally, you’ll also

• Hold a Bachelor’s degree or equivalent practical experience.
• Be comfortable working with a range of hardware and software technologies in a dynamic environment.
• Have experience supporting office moves, technology deployments, or large user groups.

What we look for

We’re looking for service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members. You’re adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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