Associate- End User Services - Quality (Emiratisation)

First Abu Dhabi Bank; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking an IT Support Specialist to deliver end user technology solutions. The role involves diagnosing and fixing IT issues, assisting users, and providing user training. The ideal candidate should possess a Bachelor's degree in computer technology or equivalent. This is a full-time position with no remote option.

Qualifications

• Bachelor's degree in computer technology or equivalent.

Responsibilities

• Diagnose and fix hardware, software, and network issues.
• Assist users with IT problems to ensure minimal downtime.
• Teach employees how to use new software or devices effectively.

Education

Bachelor's in computer technology

Job description

JOBS PURPOSE:

Adopting a balanced approach that integrates both problem-solving expertise and effective communication.

KEY ACCOUNTABILITIES:

Generic Accountability

Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the Voice of the end user by delivering an exceptional end user experience, and Maintain a customer-first approach by ensuring minimal downtime and maximum usability.

JOB CONTEXT

Specific Accountability

• Technical Responsibilities
• System Maintenance & Troubleshooting: Diagnose and fix hardware, software, and network issues.
• System Installation & Configuration: Set up computers.
• Software & Hardware Upgrades: Keep IT systems updated and recommend improvements.
• Keep up with the latest technology to provide efficient solutions.

• Customer Care Responsibilities
• Assist users with IT problems to ensure minimal downtime.
• Explain possible solutions and involve customers in decision-making when appropriate.
• User Training & Education: Teach employees how to use new software or devices effectively.
• Clear Communication: Explain technical issues in simple terms to non-technical users.
• Customer Feedback Handling: Gather and respond to user feedback to improve IT services.

• Collaboration & Continuous Improvement
• Research & Development: Stay updated with new technology trends and best practices.
• IT Policy Implementation: Ensure compliance with company policies and IT standards.

Qualifications:

• Bachelor's in computer technology OR Equivalent.

Remote Work:

No

Employment Type:

Full-time