Assistant Style Manager

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced female manager for a housekeeping position. This entry-level role will involve managing day-to-day operations, supervising staff, and ensuring guest satisfaction. The ideal candidate must hold a high school diploma or GED and have at least one year of relevant experience. Responsibilities include overseeing cleaning procedures, handling guest complaints, and maintaining quality standards. Great opportunity for growth within a reputed company, offering a professional environment and commitment to diversity.

Qualifications

• Minimum 1 year experience in housekeeping or related area.
• Supervisory experience is required.
• G.E.D. equivalent also accepted.

Responsibilities

• Manage housekeeping operations and ensure compliance with OSHA regulations.
• Supervise and train employees in cleaning and maintenance tasks.
• Handle guest complaints by providing effective solutions.

Skills

Customer service

Team management

Problem solving

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

JOB SUMMARY

Entry level Female management position that focuses on supporting the day‑to‑day activities in Housekeeping, Recreation/Health Club and Laundry if applicable. Position works with employees to clean and maintain guestrooms and public areas, holds people accountable for corrective action, and assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administration or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

Move, lift, carry and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work‑related machinery over sloping and uneven surfaces. Reach overhead and below the knees including bending, twisting, pulling and stooping. Stand, sit, kneel or walk for an extended period across an entire work shift. Grasp, turn and manipulate objects of varying size and weight requiring fine motor skills and hand‑eye coordination. Enter and locate work‑related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g. small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people‑first culture and are committed to nondiscrimination on any protected basis such as disability, veteran status or any other basis covered under applicable law.

REQUIRED EXPERIENCE

Manager