Assistant Reservations Manager: Elevate Guest Experience

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking an Assistant Reservations Manager who excels at customer service and has prior experience in hotel reservations. The role involves maintaining professional communication, maximizing sales opportunities, and ensuring the highest standards of service delivery. Strong interpersonal skills and familiarity with Opera are required, along with a degree in hospitality.

Qualifications

• Previous experience in the Reservation Department of a hotel.
• Excellent written and verbal English communication skills.
• Strong interpersonal and negotiation skills.

Responsibilities

• Promote a professional image to clients regarding reservations.
• Maintain relationships with group leaders during reservations.
• Ensure administration procedures meet hotel standards.
• Maximize sales opportunities within the hotel.

Skills

Customer focus

Communication skills

Negotiation skills

Teamwork

Proactive approach

Education

Degree in hospitality

Tools

Opera

Job description

A luxury hotel in Ras Al Khaimah is seeking an Assistant Reservations Manager who excels at customer service and has prior experience in hotel reservations. The role involves maintaining professional communication, maximizing sales opportunities, and ensuring the highest standards of service delivery. Strong interpersonal skills and familiarity with Opera are required, along with a degree in hospitality.