Assistant Outlets Manager

Novotel Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an Outlet Manager to oversee team performance and guest satisfaction. The role requires strong leadership in food & beverage, excellent communication skills, and the ability to thrive in a high-pressure environment. You will manage the departmental budget and collaborate closely with culinary teams, ensuring every event is successful and memorable.

Qualifications

• Previous leadership experience in food & beverage required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Liaise between multiple departments for event success.
• Lead and manage the Outlets team ensuring service standards.
• Address guest concerns quickly and professionally.
• Manage the departmental budget.

Skills

Leadership in food & beverage

Customer service

Communication

Organizational skills

Problem solving

Education

University / College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Engaging service, delicious cuisine and distinctive surroundings make every special event, a truly memorable affair.

As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.

Consistently offer professional, friendly and engaging service

Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed

Address guest concerns and react quickly and professionally

Train Supervisors and colleagues

Balance operational, administrative and Colleague needs

Conduct regularly scheduled departmental meetings

Work closely with the Culinary and Stewarding team to ensure all banquet / meeting requirements are in place

Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized

Manage the departmental budget

Follow outlet policies, procedures and service standards

Computer literate in Microsoft Window applications required

University / College degree in a related discipline preferred

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned

Qualifications

Previous leadership experience in food & beverage required