Assistant Manager - Guest Relations Villas

Dubai Creek Golf & Yacht Club; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality establishment in Dubai is seeking an experienced Assistant Manager - Guest Relations Villas to oversee daily villa operations and ensure outstanding guest experiences. As part of an elite team, you will supervise staff, handle guest requests, and coordinate with various departments to maintain the high standards expected in luxury hospitality. Ideal candidates will have leadership experience in a similar role and be proficient in hotel management software.

Qualifications

• Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in hospitality.
• Strong leadership, communication, and problem-solving skills required.
• Familiarity with hotel management software is essential.

Responsibilities

• Supervise and lead Host/Hostess, Concierge, and bell services.
• Ensure seamless check-in/check-out processes.
• Train and mentor your Team for exceptional service.
• Coordinate with various Hotel departments to optimize guest experience.
• Monitor Villa inventory and revenue management strategies.
• Handle billing and financial transactions accurately.
• Maintain compliance with safety procedures.
• Resolve guest concerns promptly.

Skills

Leadership

Communication

Problem-solving

Customer service

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (e.g., Opera, PMS)

Job description

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities

• Supervise and lead Host/Hostess, Concierge, and bell services
• Ensure seamless check-in/check-out processes and handle guest requests efficiently
• Train and mentor your Team to provide exceptional customer service
• Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
• Monitor Villa inventory, occupancy levels, and revenue management strategies
• Handle billing, payments, and financial transactions accurately
• Maintain compliance with Hyatt policies, brand standards, and safety procedures
• Resolve guest concerns promptly and professionally

Qualifications

• Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in the hospitality industry.
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
• Ability to work flexible hours, including weekends and holidays
• A degree in Hospitality Management or a related field is preferred