Assistant Manager - Front Office - Jumeirah Marsa Al Arab

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking an Assistant Manager - Front Office at their Dubai location. The role involves managing guest experiences, particularly VIP arrivals, and ensuring a high level of satisfaction through effective coordination with various departments. Ideal candidates should have a few years of experience in a five-star hotel and strong leadership skills. The position offers an attractive tax-free salary in AED, extensive employee benefits, and opportunities for career advancement within a globally renowned luxury brand.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates across properties

Excellent leave and healthcare package

Life insurance and incentive programmes

Qualifications

• A few years' experience in a five-star hotel.
• Strong leadership and team management skills required.
• Intermediate software competencies in Microsoft Office.

Responsibilities

• Manage VIP arrivals and guest preferences.
• Ensure timely delivery of VIP amenities.
• Coordinate with the Reservations Department for guest preferences.

Skills

Microsoft Office (Intermediate)

Problem solving

Leadership

Team management

Project management

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82‑berth superyacht marina, a state‑of‑the‑art spa and fitness centre and a wide range of curated dining experiences. With its avant‑garde superyacht‑inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave‑shaped Jumeirah Beach Hotel and the iconic sail‑inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for Assistant Manager - Front Office to join our Front Office Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Organise timely delivery of VIP amenities and spot‑check long‑staying guests’ amenities for quality assurance.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Ensure expedited check‑in process for Limousine arrivals and prioritise room readiness.
• Oversee preparation of welcome folders, welcome cards, and offer cold/hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving
• Leadership and team management skills
• Project Management Skills
• A few years' experience in a five‑star hotel

About the Benefits:

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programmes, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.