Assistant Manager - Corporate Services Unit, Customer Fulfillment - Wholesale Banking Group

RAKBANK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai is seeking an Assistant Manager for their Corporate Service Unit. This role involves overseeing daily operations in trade finance and cash management, ensuring service excellence, and enhancing operational efficiency. Ideal candidates have a bachelor's degree in Finance or Business and at least 5 years of banking experience, including supervisory experience. The position offers competitive compensation and career development opportunities.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast-track growth opportunities

Mentorship from industry experts

Qualifications

• Minimum 5 years of banking experience, including at least 1 year in a supervisory capacity.
• Strong understanding of wholesale banking, particularly trade finance and cash management.
• Experience in customer fulfilment or operational service delivery functions within banking is an advantage.

Responsibilities

• Oversee daily operations and service quality for all CSU functions.
• Maintain high standards of service delivery by ensuring customer-centric problem resolution.
• Monitor key performance indicators and recommend improvements.

Skills

Operational Excellence

Customer Focus

Risk Management

Data Analysis

Engagement

Education

Bachelor’s degree in Finance, Business, or a related discipline

MBA, CDCS, CITF, ACAMS, or other relevant certifications

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role

As the Assistant Manager, Corporate Service Unit (CSU), you will oversee day‑to‑day service delivery across trade finance, cash management, payments, and account services. Reporting to the Associate Vice President, you will work closely with diverse cross‑functional teams to enhance operational efficiency, elevate service standards, and ensure seamless fulfilment of both internal and external customer requirements. This role is critical in driving service excellence, strengthening governance, and contributing to continuous improvement initiatives across the CSU function.

What You’ll Be Doing

• Oversee daily operations and service quality for all CSU functions related to trade finance, cash, payments, and account services.
• Maintain high standards of service delivery by ensuring accuracy, timeliness, and customer‑centric problem resolution.
• Engage closely with business teams, product units, and operations to deliver consistent, high‑quality customer experiences.
• Monitor key performance indicators, identify service gaps, and recommend improvements to enhance operational performance.
• Manage MIS, reconciliation activities, and ensure compliance with internal policies and regulatory reporting requirements.
• Build cross‑skilling capabilities within the team and ensure effective resource allocation to maintain stability and continuity of service.
• Ensure adherence to banking laws, regulatory frameworks, audit standards, and organizational policies.
• Identify, assess, and mitigate operational risks while strengthening internal controls.
• Foster a culture of collaboration, continuous learning, and professional development within the CSU team.
• Lead or contribute to process improvement projects aimed at optimizing operational efficiency.

What We’re Looking For

• Education: Bachelor’s degree in Finance, Business, or a related discipline.
• MBA, CDCS, CITF, ACAMS, or other relevant certifications are preferred.
• Experience: Minimum 5 years of banking experience, including at least 1 year in a supervisory capacity.
• Industry: Strong understanding of wholesale banking, particularly trade finance, cash management, account services, operational risk, and regulatory frameworks.
• Experience in customer fulfilment or operational service delivery functions within banking is an advantage.

What’s In It For You

• Competitive, performance‑linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast‑track growth opportunities.
• Mentorship from industry experts.

Skills

• Operational Excellence: Expert in analyzing existing processes, identifying inefficiencies to ensure accuracy and timely delivery of services to customers.
• Customer Focus: Fully embrace “Mission Zero” culture. Dedication to understanding and meeting the needs of customers, ensuring prompt and accurate resolution of inquiries and requests.
• Risk Management: Proficiency in identifying, assessing, and mitigating financial and operational risks.
• Data Analysis: Skill in analyzing customer data and performance metrics to identify trends, opportunities and areas for improvement.
• Engagement: Effective engagement with cross functional teams.