Assistant Manager - Concierge - Jumeirah Beach Hotel

Merex Investment Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality company in the UAE seeks an Assistant Concierge Manager for Jumeirah Beach Hotel. You'll ensure guests receive exceptional, friendly service, manage a team, and maintain training and service standards. Ideal candidates have 3-5 years in a luxury 5-star environment and should be fluent in English, with strong management skills. The role provides a supportive workplace environment with many benefits including competitive salary and professional development opportunities.

Benefits

Supportive work environment

Learning & Development programmes

Colleague discounts on food and stays

Comprehensive healthcare and life insurance

Competitive tax-free salary

Qualifications

• 3-5 years' experience in a similar position.
• Prior experience in UAE or international luxury settings.
• Additional language proficiency preferred.

Responsibilities

• Ensure friendly and efficient service for guests.
• Oversee luggage and porch services.
• Maintain training records for staff.

Skills

Fluent in English

Technical proficiency in Microsoft Office

Experience in a luxury 5-star environment

Empathy in guest feedback management

Tools

Opera Cloud systems

Job description

Assistant Manager - Concierge - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job:

An exciting opportunity has arisen for an Assistant Concierge Manager to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include:

• To ensure all guests are given a warm, friendly, courteous, informative, and efficient service as well as to supervise/manage the Concierge, Bell and Valet operation ensuring that standards are maintained, and maximum guest satisfaction is achieved.
• Oversee porch and luggage services to ensure smooth operations, preventing delays, loss, or damage, and ensuring maximum guest satisfaction.
• Keep all information in Opera Telephone Book, iPads, and Mercury up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities.
• Address and resolve guest complaints promptly and professionally according to Jumeirah standards.
• Ensure all colleagues are properly groomed, wear the correct uniform and nametag, and report for duty punctually.
• Ensure each staff member receives six hours of training per month and maintain accurate training records, facilitating ongoing staff development.
• Prepare weekly duty rosters, manage monthly attendance sheets, and control annual vacation plans, including tracking pending vacation, sick leave, and lieu days.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years' experience in a similar position within a luxury 5-star environment.
• Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
• Fluent in English; proficiency in an additional language.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
• Confident and professional in managing guest feedback with empathy, and efficiency.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)