Assistant Manager

Inspire; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading property management company in Dubai seeks a Tenant Services Coordinator to support and enhance tenant experiences. You'll act as a liaison between tenants and management, ensuring prompt resolutions and compliance with regulations. The role requires strong organizational and communication skills, 4–6 years of relevant experience, and proficiency in operational systems like CAFM/SAP. This is a full-time role with opportunities for professional development in a dynamic environment.

Qualifications

• 4–6 years in tenant services or related roles.
• 2–3 years in a tenant services or client-facing role.

Responsibilities

• Manage tenant inquiries and service requests.
• Coordinate with Facilities Management and internal teams.
• Support tenant onboarding and offboarding processes.
• Monitor lease compliance and manage tenant records.
• Track service requests and prepare reports.
• Contribute to continuous improvement initiatives.

Skills

Strong coordination and organizational skills

Effective communication

Problem-solving skills

Good understanding of HSE practices

Analytical ability

Proficiency in MS Office

Ability to supervise teams

Tools

CAFM/SAP

Job description

Job Purpose

• To support, manage, and continuously enhance the delivery of tenant services by acting as a key liaison between tenants, property management, facilities teams, and service providers.
• Ensuring timely resolution of tenant requirements, compliance with lease obligations and operational standards, and the consistent delivery of a high-quality tenant experience that supports tenant satisfaction, retention, and overall asset performance

Competencies and Skills

• Strong coordination and organizational skills to manage daily IFM and tenant operations.
• Effective communication and stakeholder‑management abilities with clients, tenants, and internal teams.
• Problem‑solving skills with the ability to handle operational issues and support timely resolutions.
• Good understanding of HSE practices, service quality standards, and compliance requirements.
• Analytical ability to monitor KPIs, review reports, and support performance improvement.
• Proficiency in MS Office and operational systems such as CAFM/SAP.
• Ability to supervise teams, delegate tasks, and maintain service efficiency.

Experience and Skills

Industry Experience (No. of years)

• 4–6 years in tenant services, property management, facilities management, or related customer‑focused roles.

Position/functional experience (No. of years)

• 2–3 years in a tenant services, coordination, or client‑facing role

Roles, Responsibilities, Duties

• Tenant Relations & Service Management
  • Act as a primary point of contact for tenants, ensuring professional handling of inquiries, service requests, and escalations.
  • Ensure timely resolution of tenant issues in line with agreed service levels and customer experience standards.
  • Maintain positive relationships with tenants to support satisfaction and retention.
• Coordination with FM & Internal Stakeholders
  • Coordinate closely with Facilities Management, Security, Housekeeping, Technical, and HSE teams to address tenant requirements.
  • Liaise with internal stakeholders, including Property Management, Leasing, Finance, and Legal, to ensure seamless service delivery.
  • Support cross‑functional collaboration to resolve tenant‑related issues efficiently.
• Tenant Onboarding & Offboarding
  • Support and manage tenant move‑in and move‑out processes, including access approvals, fit‑out coordination, inspections, and handovers.
  • Ensure tenant adherence to fit‑out guidelines, house rules, and operational procedures.
  • Coordinate the closure of outstanding issues during handover stages.
• Lease Compliance & Governance
  • Monitor tenant compliance with lease obligations, operational policies, and health, safety, and environmental requirements.
  • Escalate non‑compliance issues in coordination with Property Management and HSE teams.
  • Maintain accurate tenant records, approvals, and correspondence.
• Service Tracking & Reporting
  • Monitor and update tenant service requests using CAFM/CRM systems.
  • Track response times, resolution status, and recurring issues.
  • Prepare periodic reports on tenant services performance and improvement opportunities.
• Continuous Improvement & Tenant Experience
  • Support initiatives aimed at enhancing tenant experience, engagement, and service quality.
  • Contribute to the implementation of tenant service policies, procedures, and best practices.
  • Identify opportunities to improve operational efficiency and service delivery standards.
• Occupational and workplace Health and Safety responsibilities
  • In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
• Information Security responsibilities
  • Comply with Khidmah Information Security Policies
  • Be aware of and fulfil their information security responsibilities
  • Ensure whoever handles sensitive company information have taken the Security Awareness Training
  • Know how to report a security incident (to IT ServiceDesk or InfoSec).
  • Not Disable his/her OS firewall and/or Antivirus
  • Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.