Assistant Housing Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai is seeking an Assistant Housing Manager to oversee employee accommodation facilities. The role involves managing daily operations, ensuring a safe environment, and supporting People & Culture functions. Ideal candidates will have a background in hospitality management with strong communication and organizational skills. Additionally, the position emphasizes compliance with regulations and fostering a positive living environment for employees. Full-time role with various employee benefits including discounts and learning opportunities.

Benefits

Employee benefit card with discounts

Learning programs available

Career development opportunities

Qualifications

• Minimum 2-3 years of experience in employee housing facilities management or a similar role.
• Experience within the hospitality sector is ideal.

Responsibilities

• Oversee daily operations of the employee housing office.
• Manage and streamline the check-in process for new employees.
• Conduct daily rounds and audits of all housing facilities.
• Assist in planning and managing housing services.
• Ensure compliance with UAE labour laws and company policies.

Skills

Housing operations management

Interpersonal communication

Problem-solving

Organizational skills

Multicultural teamwork

Education

Bachelor's degree in Hospitality Management

Diploma in Property Management

Tools

Microsoft Office

Housing/property management systems

Job description

We are seeking a proactive organized and servicedriven Assistant Housing Manager to support the smooth operation of our employee accommodation facilities and assist with People & Culture (P&C) functions within the hotel. The ideal candidate will ensure a safe clean and welcoming living environment for all employees while contributing to employee engagement welfare initiatives and administrative support for the P&C team. This role requires excellent communication skills strong attention to detail and the ability to manage a multicultural workforce.

Key Responsibilities

Housing Operations & Administration

• Oversee the daily operations of the employee housing office ensuring efficient workflows and timely resolution of issues.
• Maintain accurate records related to housing occupancy maintenance inspections and employee movements.
• Manage the full inventory of furniture appliances and equipment ensuring items are wellmaintained and replaced when necessary.

Employee Onboarding & CheckIn

• Manage and streamline the checkin process for new employees.
• Ensure each new arrival receives a warm welcome Welcome Pack Housing Guide transportation timetable local area map and a tour of communal facilities.
• Coordinate room assignments and ensure accommodations are prepared prior to arrival.

Facility Management & Safety

• Conduct daily rounds and regular audits of all housing facilities to ensure cleanliness safety and compliance with UAE regulations.
• Liaise with maintenance teams contractors cleaners and security personnel to ensure timely resolution of issues.
• Monitor fire & life safety systems and ensure corrective actions are taken promptly.

Housekeeping & Vendor Coordination

• Work closely with the contracted cleaning company to ensure high housekeeping standards in both public and private areas.
• Review and maintain housekeeping logs maintenance records and vendor performance reports.
• Communicate expectations clearly to vendors and follow up on service quality.

Employee Services & Community Support

• Assist in planning and managing housing services such as mail distribution telephone services grocery delivery gym pool and laundry facilities.
• Address and resolve employee concerns or complaints professionally ensuring expectations are managed and issues are documented.
• Support communitybuilding initiatives and promote a positive living environment.

People & Culture (P&C) Support Responsibilities

• Assist the P&C team with employee onboarding activities including documentation orientation coordination and welfare support.
• Support employee engagement initiatives events and communication activities within the hotel.
• Help maintain accurate employee records related to housing welfare and movement.
• Provide administrative support to the P&C department as required ensuring confidentiality and professionalism.
• Collaborate with P&C on disciplinary documentation related to housing issues and ensure proper filing and followup.

Compliance Reporting & Discipline

• Ensure all housing operations comply with UAE labour laws municipality regulations and company policies.
• Document and report counselling or disciplinary actions related to housing issues coordinating with People & Culture for proper filing.
• Prepare regular reports on occupancy maintenance inspections and incident logs.

Qualifications :

Education & Experience

• Bachelors degree or diploma in Hospitality Management Property Management Business Administration or a related field.
• Minimum 23 years of experience in employee housing facilities management property management or a similar role ideally within the hospitality sector.

Technical & Operational Skills

• Strong understanding of housing operations maintenance coordination housekeeping standards and fire & life safety regulations.
• Proficiency in Microsoft Office and housing/property management systems.
• Ability to manage inventories budgets and vendor relationships.

Personal Attributes

• Excellent communication and interpersonal skills with the ability to work effectively with a multicultural workforce.
• Strong organizational leadership and problemsolving abilities.
• High level of professionalism confidentiality and integrity.
• Ability to work independently manage multiple priorities and respond effectively in urgent situations.

Additional Information :

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world

Remote Work :

No

Employment Type :

Full-time