Assistant Guest Relations Manager

Accor Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality provider in Dubai is seeking an Assistant Guest Relations Manager to oversee guest engagement and service operations. The ideal candidate will have 3-4 years of experience in a similar role and possess strong leadership and communication skills. This full-time position offers competitive perks and a supportive work environment, focusing on delivering exceptional guest experiences.

Benefits

Employee benefit card offering discounted rates at properties worldwide

Access to professional development programs

Global career mobility

Qualifications

• 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel.
• Fluent in English; additional languages are a plus.
• Well-groomed, punctual, and consistently professional in conduct.

Responsibilities

• Supervise the day-to-day operations of the Guest Relations department.
• Personally welcome VIPs and maintain lobby presence.
• Monitor and respond to guest inquiries and complaints.

Skills

Interpersonal skills

Leadership skills

Service recovery

Communication skills

Guest complaint handling

Education

University degree in Hotel or Hospitality Management

Job description

Job Title
Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)
Job Description
Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)

Your Mission

Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.

Job Essentials

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Gender: Any (Female preferred)
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
* Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
* Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
* Support and coach the Guest Relations team in delivering high-impact guest experiences
* Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
* Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
* Maintain and update departmental attendance, training records, and vacation overviews
* Support cross-training efforts, interdepartmental collaboration, and staff morale
* Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
* Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
* Participate in hotel opening task force initiatives when needed

Candidate Requirements

* University degree in Hotel or Hospitality Management
* 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
* Excellent interpersonal and communication skills
* Proficient in handling guest complaints and service recovery
* Able to inspire and lead a diverse service team in a high-volume setting
* Well-groomed, punctual, and consistently professional in conduct
* Fluent in English; additional languages are a plus
* Female candidates are preferred for this position

Perks and Benefits

* Employee benefit card offering discounted rates at Accor properties worldwide
* Access to professional development programs through Accor Academies
* Global career mobility across Accor s network of 110+ countries
* Opportunity to participate in purpose-driven initiatives like Planet 21
* Work in a diverse, inclusive environment that values talent and encourages growth

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