Assistant Front Office Manager

NH Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking an exceptional Assistant Front Office Manager. In this role, you will oversee daily front office operations, lead a dedicated team, and ensure outstanding guest experiences in a dynamic environment. The ideal candidate has at least 2 years of experience in a similar role, exceptional leadership skills, and a customer-centric focus. Proficiency with hotel management software is essential. Join us to contribute to an iconic hotel experience in one of the world's most cosmopolitan cities.

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel.
• Proven leadership and communication skills with the ability to inspire a diverse team.
• Proficiency in hotel management software and property management systems.

Responsibilities

• Oversee daily front office operations including check-in/check-out procedures.
• Collaborate with department heads to ensure guest satisfaction.
• Lead and motivate the front office team to maintain service excellence.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Customer service

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel management software

Property management systems

Job description

We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world’s most dynamic and cosmopolitan cities.

Responsibilities

• Oversee daily front office operations, including check‑in / check‑out procedures, guest services, and concierge activities
• Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction
• Lead, mentor, and motivate the front office team to maintain high standards of service excellence
• Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution
• Monitor and analyze key performance indicators, implementing strategies for continuous improvement
• Assist in managing front office budgets, controlling costs, and optimizing revenue
• Ensure compliance with hotel policies, procedures, and safety regulations
• Participate in the development and implementation of new service initiatives
• Act as the manager on duty during assigned shifts, making critical decisions as needed
• Support the Front Office Manager in strategic planning and team development activities

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury or high‑volume hotel
• Bachelor’s degree in Hospitality Management or related field preferred
• Proven leadership and communication skills, with ability to inspire and motivate a diverse team
• Strong problem‑solving and organisational abilities, with meticulous attention to detail
• Proficiency in hotel management software and property management systems
• Excellent command of English; knowledge of additional languages advantageous
• Financial acumen with experience in budgeting and performance analysis
• Ability to thrive in a fast‑paced, multicultural environment, catering to an international clientele
• Customer‑centric mindset with a passion for delivering exceptional guest experiences