Assistant Front Office Manager

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks an Assistant Front Office Manager to supervise the Front Office Team, maximize room occupancy, and ensure exceptional guest experiences. Candidates should possess previous supervisory experience, strong IT skills, and a commitment to customer service. Join a dynamic team in a fast-paced environment.

Qualifications

• Previous supervisory experience in a hotel setting.
• High level of IT proficiency.
• Excellent leadership and communication skills.

Responsibilities

• Assist in supervising the Front Office Team.
• Maximize room occupancy and promote services.
• Monitor Guest satisfaction and training needs.

Skills

Supervisory experience in Front Office

IT proficiency

Commercial awareness

Leadership skills

Customer service commitment

Ability to work under pressure

Excellent grooming standards

Flexibility

Teamwork

Job description

Overview

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

Responsibilities

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Skills

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

DoubleTree by Hilton Jumeirah

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

Job Details

Role Level: Mid-Level • Work Type: Full-Time • Country: United Arab Emirates • City: Dubai

About The Company

Searching, interviewing and hiring are part of the professional life. The TALENTMATE Portal idea is to help professionals by bringing together the requisites under One Roof. Whether you're hunting for your next job opportunity or looking for potential employers, we're here to lend you a helping hand.

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