Assistant Dir. of Guest Services — Elevate Guest Experience

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an experienced Guest Relations Manager to oversee daily operations within the Guest Relations Department. The role requires 5 to 7 years of experience in a 5-star setting, excellent communication skills, and the ability to resolve guest complaints efficiently. The ideal candidate will foster a positive environment and ensure that service standards are consistently met. You will be part of a team dedicated to heartfelt hospitality.

Qualifications

• 5-7 years of experience in a 5-star luxury hotel.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Oversee daily operations of the Guest Relations Department.
• Ensure smooth check-in/check-out procedures.
• Maintain high standards of service and guest satisfaction.

Skills

Guest relations management

Conflict resolution

Team cooperation

Communication

Education

Diploma or degree in vocational hospitality or business management

Job description

A leading luxury hotel chain in Abu Dhabi is seeking an experienced Guest Relations Manager to oversee daily operations within the Guest Relations Department. The role requires 5 to 7 years of experience in a 5-star setting, excellent communication skills, and the ability to resolve guest complaints efficiently. The ideal candidate will foster a positive environment and ensure that service standards are consistently met. You will be part of a team dedicated to heartfelt hospitality.