Assistant - Customer Relations

National Bank of Fujairah; Fujairah; On-site; AED 50,000 - 75,000; Full time

Job summary

A leading financial institution is seeking an Assistant - Customer Relations to welcome and guide customers while providing quality service. The ideal candidate will hold a Bachelor's degree in a related field and possess 1 to 3 years of experience in a financial institution. Responsibilities include direct customer assistance, cross-selling services, and managing security items, contributing to team success and branch targets.

Qualifications

• Degree/diploma in Commerce or equivalent preferred.
• Experience of 1 to 3 years in a financial institution preferred.
• Basic knowledge of retail banking compliance and systems.

Responsibilities

• Welcome and attend to customers, guiding them to the right location.
• Provide quality customer service in line with service standards.
• Cross-sell services to high-profile customers.

Skills

Customer Service

Sales

Communication

Education

Bachelor's degree in a business-related field

Job description

Job Title: Assistant - Customer Relations

Posting Start Date: 09/12/2025

Job Description:

Job Purpose

• To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
• To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
• Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
• To be a custodian of security items (cheque books, Returned cheques,,,etc).
• To respond & attend to the branch telephone calls.

Key Accountabilities

• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.

Other Accountabilities

• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Upon request provide on-the-job training to colleagues
• Prepare reports/statistics requested by line management

Other Accountabilities

• When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
• Undertake other duties at similar level when required
• Undertake duties at a higher level as required when requested by line/senior management.

Job Context

• Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
• To be a custodian for security items.
• Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.

Education

Degree / diploma in Commerce or equivalent would be preferred A minimum degree (Bachelors) in a business related field or equivalent

Experience and Skills

Work Experience:

• At least 1 to 3 years in another financial institution would be preferred.

Technical Competencies

• Compliance - Retail Banking - Basic
• Customer Service - Retail Banking - Basic
• Sales - Retail Banking - Basic
• Product Knowledge - Retail Banking - Basic
• Core and Regulatory Banking Systems - Retail Banking - Basic
• Process improvement - Retail Banking - Basic

Behavioural Competencies

• Change and Innovation - Basic
• Communication - Basic
• Evaluating and Solving Challenges - Basic
• Results Orientation - Basic
• Working and collaborating with others - Basic