Area Manager - Amazon Logistics, AMZL/FC

Amazon; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading global e-commerce company is seeking an Area Manager in Abu Dhabi. Responsibilities include overseeing daily management of a Delivery Station while providing leadership and support to your team. The ideal candidate will have at least 2 years of management experience and a relevant degree. Flexibility in schedule is required, and you will be expected to meet performance metrics that enhance customer service. This role demands strong problem-solving and communication skills in a fast-paced environment.

Qualifications

• 2 years of employee and performance management experience.
• Work a flexible schedule including weekends, nights, and/or holidays.
• 1 year of experience with performance metrics process improvement.

Responsibilities

• Overseeing the operation that focuses on delivery.
• Managing a team of Shift Managers and the operations leadership team.
• Working to KPIs such as Delivery On Time and First Time Delivery Success.
• Finding practical solutions to complex problems.
• Communicating daily metrics and reporting exceptions.

Skills

Employee and performance management

Analytical thinking

Problem-solving

Communication skills

Flexibility

Education

Bachelor's degree or equivalent

Job description

As an Area Manager you’ll have responsibility for the day to day management of a Delivery Station providing leadership to Shift Managers Operations Supervisors Operations Assistants and Delivery Service Providers managing external agency relationships and performance. This team will be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more start‑up than big company. We’re in uncharted territory doing what’s never been done. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous fast‑paced dynamic environment. If you have a quality‑focused, customer‑obsessed industry background which carries with it experience of working in a fast paced ever changing and ambiguous environment (such as manufacturing, the military or engineering, for example) we’d love to hear from you.

Key Job Responsibilities

• Overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• Support your team of Shift Managers and the operations leadership team in daily management of the delivery station including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers including agency management representatives and their drivers
• Working to KPIs such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service
• Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills
• Being obsessed by metrics and diving deep to find root causes quickly to drive improvements
• Finding practical and simple solutions to complex problems without sacrificing quality or core functionality
• Utilizing exceptional problem‑solving and communication skills to influence business and technical audiences
• Providing day‑to‑day support during the rollout/implementation of newer systems/processes and gathering feedback
• Mapping business requirements, understanding business processes, studying and analyzing workflows and designing solutions
• Continuously utilizing software and hardware tools to ensure normal day‑to‑day operations; ensuring associates have proper tools to perform the job and coordinating repair or replacement when needed
• Communicating daily metrics and reporting exceptions

Qualifications

• 2 years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2 years of Amazon (Blue Badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends, nights and/or holidays
• 1 year of performance metrics process improvement or lean techniques experience

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Required Experience

• Manager