Arabic-Speaking Owner Services Team Lead (Dubai/RAK)

Wyndham Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking a Native Arabic-speaking Team Leader to oversee the Arabic Owner Services team. The role combines leadership with hands-on support, ensuring high-quality service delivery. The ideal candidate has at least 3 years of experience in team leadership within call centers or hospitality and possesses strong cultural awareness of Middle Eastern markets. The position offers various employee benefits including professional development funding and discounted hotel stays.

Benefits

Professional development funding

Discounted hotel stays

Subsidised private health cover

Birthday Leave

Qualifications

• Min 3 years experience in team leadership, preferably in call centers or hospitality.
• Proven ability to manage service teams and resolve complex customer issues.
• Flexibility to work weekends and holidays.

Responsibilities

• Lead a team of Arabic Owner Services Consultants
• Deliver culturally aware service to Arabic-speaking members.
• Handle escalated cases and performance manage team members.

Skills

Native Arabic speaker

Strong English communication skills

Team leadership

Cultural awareness of Middle Eastern markets

Job description

A global hospitality company in Dubai is seeking a Native Arabic-speaking Team Leader to oversee the Arabic Owner Services team. The role combines leadership with hands-on support, ensuring high-quality service delivery. The ideal candidate has at least 3 years of experience in team leadership within call centers or hospitality and possesses strong cultural awareness of Middle Eastern markets. The position offers various employee benefits including professional development funding and discounted hotel stays.