Application Specialist, Nurse Informatics

Position: Application Specialist

Job Summary:
The Application Specialist will use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standardized, and timely manner. They will become an expert nursing resource for customers, advising on the best solutions for implementation, minimizing customer-specific work, and liaising with various areas of the business. The role requires regular visits to customer sites and the potential for travel, with up to 5 days per week spent away from home.

Key Responsibilities:

• Healthcare Product Implementation:
  Ensure the successful implementation of InterSystems products by assessing the customer process, advising on the best solution, and managing the implementation process.
• Customer Support and Training:
  Become a nursing resource for customers, delivering training workshops, presentations, and strong messaging on product benefits.
• Consultative Services:
  Advise customers on driving maximum benefits from solutions while minimizing customer-specific modifications.
• Product Knowledge Management:
  Stay up-to-date with new product developments and product release cycles.
• Customer Site Visits and Project Travel:
  Be available to visit customer sites and manage projects requiring regular travel, potentially spending up to 5 days per week away from home.

Skills and Experience:

Essential:

• Excellent communication skills and experience conducting customer training workshops or presentations.
• Strong consultative skills with the ability to articulate and communicate ideas effectively.
• At least 3 years of experience working in healthcare and a good understanding of clinical processes.
• Experience with EMR systems and understanding of Hospital Information, Patient Administration Systems (PAS), and Clinical Information Systems.
• Experience working in a nursing role within a hospital environment.
• Experience contributing to a multidisciplinary team and writing functional documents.
• Familiarity with business process mapping and information systems.

Desirable:

• Experience communicating with key stakeholders at various levels within healthcare organizations (government/public/private sector).
• Experience implementing software solutions.
• Exposure to IT services in a customer-facing role.
• Previous experience as an Application or Configuration Specialist.
• Knowledge of change management processes.
• Strong computer skills and experience conducting software testing.

Education and Training:

• University Degree:
  A degree in Nursing, with clinical specialties in ICU, oncology, or maternity being advantageous.
• Clinical Specialty:
  Experience in clinical settings such as ICU, oncology, or maternity.
• Proficiency in English:
  Strong written and verbal communication skills in English.