Application Specialist, Nurse Informatics

TopNurse; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Application Specialist to leverage their healthcare expertise and product knowledge. This role involves ensuring successful implementation of InterSystems products while providing essential training and support to customers. The ideal candidate will possess strong communication skills, a nursing background, and experience in healthcare settings. Travel is a key component, with potential for up to 5 days a week on-site at customer locations. Join a dynamic team and make a significant impact in healthcare technology, enhancing patient care through innovative solutions.

Qualifications

• 3+ years in healthcare with strong understanding of clinical processes.
• Experience with EMR systems and hospital information systems.

Responsibilities

• Implement InterSystems products and manage customer training.
• Advise on solutions while minimizing customer-specific modifications.

Skills

Communication Skills

Consultative Skills

Healthcare Experience

EMR Systems Knowledge

Nursing Experience

Team Collaboration

Business Process Mapping

Education

Degree in Nursing

Clinical Specialty in ICU, Oncology, or Maternity

Job description

Position: Application Specialist

Job Summary:
The Application Specialist will use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standardized, and timely manner. They will become an expert nursing resource for customers, advising on the best solutions for implementation, minimizing customer-specific work, and liaising with various areas of the business. The role requires regular visits to customer sites and the potential for travel, with up to 5 days per week spent away from home.

Key Responsibilities:

• Healthcare Product Implementation:
  Ensure the successful implementation of InterSystems products by assessing the customer process, advising on the best solution, and managing the implementation process.
• Customer Support and Training:
  Become a nursing resource for customers, delivering training workshops, presentations, and strong messaging on product benefits.
• Consultative Services:
  Advise customers on driving maximum benefits from solutions while minimizing customer-specific modifications.
• Product Knowledge Management:
  Stay up-to-date with new product developments and product release cycles.
• Customer Site Visits and Project Travel:
  Be available to visit customer sites and manage projects requiring regular travel, potentially spending up to 5 days per week away from home.

Skills and Experience:

Essential:

• Excellent communication skills and experience conducting customer training workshops or presentations.
• Strong consultative skills with the ability to articulate and communicate ideas effectively.
• At least 3 years of experience working in healthcare and a good understanding of clinical processes.
• Experience with EMR systems and understanding of Hospital Information, Patient Administration Systems (PAS), and Clinical Information Systems.
• Experience working in a nursing role within a hospital environment.
• Experience contributing to a multidisciplinary team and writing functional documents.
• Familiarity with business process mapping and information systems.

Desirable:

• Experience communicating with key stakeholders at various levels within healthcare organizations (government/public/private sector).
• Experience implementing software solutions.
• Exposure to IT services in a customer-facing role.
• Previous experience as an Application or Configuration Specialist.
• Knowledge of change management processes.
• Strong computer skills and experience conducting software testing.

Education and Training:

• University Degree:
  A degree in Nursing, with clinical specialties in ICU, oncology, or maternity being advantageous.
• Clinical Specialty:
  Experience in clinical settings such as ICU, oncology, or maternity.
• Proficiency in English:
  Strong written and verbal communication skills in English.